Found ? profiles matching your search criteria (help desk certification)

Experienced Web Developer (Joomla/Wordpress/PHP/Drupal)...

DEVELOPMENT - Designing creative websites since 1998, languages coded include PHP, mySQL. Excellent with Joomla, Wordpress and other CMS. SALES... - Selling Virtual Telecom and business support services. Selling ID recognition software to the late night sector and police forces. Skills include ability to communicate and present effectively at all levels, project management and understanding of technical issues and the sales process. MARKETING - experience in many aspects of marketing. Skills include e-commerce, direct and indirect marketing, PR. CRM Software Consultancy - customising solutions for a range of businesses. Skills include factfinding, business analysis and system design. CRM Training/Development - including applications, such as Maximizer, Salesforce, vTiger and Siebel. Skills include developing courseware material specific to customer requirements and training at all levels of usergroups, including reseller channels.Learn and Teach and experience in learning, delivering training, and creating documentation on bespoke software within short timescales.
Skills: Arabic | Help Desk | HTML | HTML/DHTML | ... Joomla | Lead generation | Managing People | MS Access | MySQL | Online Payments | Oracle CRM | Perl | PHP/HTML/DHTML | Project Management | Sales/ Marketing letters | Siebel CRM | Email Etiquette Certification
Certified Skills: Email Etiquette Certification

Web Content and Article Writer, SEO blogger and Press R...

Ben is an experienced web content writer, having produced articles, press releases and blog posts for businesses across a number... of different industry sectors. Although specialising in IT-related topics, Ben has also written about topics as diverse as mobile phone technologies, medical imaging, asbestos removal services and even vintage tractors! Previous projects have seen Ben providing written content for websites, managing online marketing campaigns via Facebook and Twitter and actively maintaining presences in several user forums. Ben's writing experience also extends to the offline world, having written software manuals for British Nuclear Fuels and press releases for distribution to traditional print publications. In addition to written skills, Ben can also bring to bear 14 years experience working in the IT industry, supporting, managing and consulting on Microsoft-based networks.
Skills: Blogging | Computer Technician | Computer Technician | Dreamweaver | Editing Skills | English | Goldmine | Goldmine ...CRM | Help Desk | Help Desk... | HTML/DHTML | Joomla | LAMP administration | Linux | Mac OS X | Managing People | MS Word | Networking Infrastructure (Win) | Networking Server 2003 | Networking XP | PalmOS | Sage CRM | Sharepoint | SQL | Technical Writing Skills | Windows Administration | English Spelling Test (UK Version) | Technical Writing Skills Certification | English Vocabulary Test (UK Version) | Business Writing Skills Test (UK Version)
Certified Skills: English Spelling Test (UK Version), Technical Writing Skills Certification, English Vocabulary Test (UK Version), Business Writing Skills Test (UK Version)

VA | Copywriter | Graphic Designer

Hello, I'm Dawn, a Virtual Assistant, Graphic Design and Copywriter. I'm over in Yorkshire with a bright and modern office just outside Leeds City Centre with meeting rooms and on-site parking. I started my own Virtual Office Support business last year and I have not looked back since. My skills are going from strength to strength. I got so busy that I took one two team members. I deliver exceptional results to clients in supporting their business, projects and campaigns. Whether you are a ...freelancer, startup or growing business with a small team, I can help you in many areas. I can even help... you build a team. I have over 10 years experience in Secretarial Support, Customer Care, Event Management, Copywriting and Graphic Design. I have upgraded my phone system to a PBX switchboard which allows me to offer call handling services to multiple clients. My team and I can receive your unanswered calls (or all auto-transfers), answer busy lines, set-up call queueing, and much more. I also run a virtual contact centre for small UK businesses needing a dedicated outsourced Customer Support department. Skills & expertise covered: • Daily organisation • Diary management • Customer support • Telephone and Email enquiries • Event organisation and follow-up • Sourcing meetings and appointments • Travel and accommodation bookings • Database management • Spreadsheets and budgets • Social Media management • Copywriting and business correspondence • Website maintenance • In-depth online research • Maintaining newsletters and e-newsletters • Restructuring electronic and HD filing systems • Handling complaints and issues • Competitor analysis • Chasing payments and managing customer accounts • Copy and Audio typing of reports, agendas, minutes, notes, etc. Software and application usage includes: • Microsoft Word 2010 • Microsoft Excel 2010 • Microsoft PowerPoint 2010 • Microsoft Outlook 2010 • Highrise (CRM Software) • ZOHO CRM (Contact Manager and Sales Management) • ZenDesk (Helpdesk Software) • Xero (Accounting Software) • Harvest (Invoicing Software) • FreshBooks (Invoicing Software) • SalesForce (CRM Software) • Sage Invoicing • Sage 50 Please do not hesitate to invite me to bid on your job, I look forward to working with you!
Skills: Accounts/Billing Managment | Audio Typing / Transcription | Business Correspondence | Call Screening / Phone Support | Copy Typing (70wpm) | Diary Management | Event Management | Meetings - Planning and Assistance | Meetings - Taking Minutes | Microsoft Word/Excel/Outlook/PowerPoint | Venue ...Research and Booking | Telephone Etiquette Certification
Certified Skills: Telephone Etiquette Certification

Legal Secretary/PA/Virtual Assistant and Database Manag...

I have been a Legal Secretary/PA since 1984 working in various large London law firms and gaining experience in all types of Litigation, Family law and Employment. During that time I have also worked in a marketing department gaining extensive database experience, both user and administrative, in particular with Microsoft Access and Interaction CMS. I have experience in setting up a database on Excel with filter controls for easy data manipulation. I will guarantee to turn work around quickly with accuracy and confidentiality assured. Producing long legal documents is no problem at all. I am able to use all Microsoft systems and have gained MOS certificates from Microsoft in Word Core and Advanced. I have also recently been approached by a contact who is on a computer course for the first time in her life and is struggling due to the terminology and lack of clear notes. I have undertaken to produce some clear, plain language notes and some hands on one to one ...training at the contact’s own desk. Although I am not a qualified trainer, I have regularly provided a “Help Desk”... service in previous employments and have no difficulty with doing this. I believe in making your computer work for you – not the other way around. So far I have not been successful in being awarded work on this site and in order to try and "get started" I will guarantee to work the first 2 hours free of charge on any new work that I am awarded.
Skills: Business Letter Writing Service | Crystal Reports | ... Data Warehousing | Interaction CRM | Legal Language | Microsoft Access - All versions | Microsoft Excel | Microsoft Visio | Microsoft Word - All versions | MS Power Point | MS Power Point presentations

Customer Services

I am a self employed customer services home agent. Also experience in admin, call centre, promotions, sales
Skills: Call Center Skills | Customer Service | Customer Service Test | Call Center Skills Test | ...Help Desk Certification | Telephone Etiquette Certification
Certified Skills: Customer Service Test, Call Center Skills Test, Help Desk Certification, Telephone Etiquette Certification

IT Administrator / Document Controller

I am a Commerce Graduate from Reputed University, I ...have more then 8 years of Progressice Experince in Information Technolgy in the field of IT Administrator / Help Desk... Administrator, I have Earn Microsoft Certificates with good Points, I have strong Technical Trouble Shoot skills and Depth Knowledge in Windows Server Family and Windows Based Applications, Deep familarity with Document Controle.
Skills: Customer Service | Help Desk | MS... Excel | MS Power Point | MS Word | Networking Server 2003 | Networking XP | Networking XP | Windows Administration | Wireless

IT Coordinator

I have a solid background in IT hardware and software support and implementation, I run a busy help desk for... the company I currently work for. I also have a flair/passion for design and the internet. I enjoy using CMS systems such as Joomla and wordpress but also able to use Dreamweaver to create static web pages. I also have a good knowledge of Fireworks and Photoshop which I enjoy using for creative projects. I also enjoy photography but I'm certainly not a professional...yet!
Skills: Call Center Skills | Computer Technician | CSS | Customer Service | DOS | Dreamweaver | English | Face to face selling | Help Desk | Joomla | Macromedia Flash | MS Excel | MS Word | Networking Server 2003 | Networking XP | Photoshop | PHP/MySQL | Polish | Training | Wireless | ...Analytical Skills Test | Help Desk Certification
Certified Skills: Analytical Skills Test, Help Desk Certification

IT Consultant, IT Support, IT Services

IT Support consultant based in the North East, providing a wide range of IT Services including IT Support contracts, Web Design, Web Hosting, Ecommerce, all the way to ...larger projects such as office moves. If its anything to do with IT, we will probably be able to help.
Skills: ASP | Computer Technician | ...CSS | Dreamweaver | FrontPage 2000 | Help Desk... | HTML/DHTML | JavaScript | Networking Server 2003 | Photoshop | Windows Administration | Computer Skills Test | HTML 4.01 Test | Email Etiquette Certification | Knowledge of Google Analytics Test
Certified Skills: Computer Skills Test, HTML 4.01 Test, Email Etiquette Certification, Knowledge of Google Analytics Test

Writer, Editor, Website Content Writer, Screenwriter

I'm a freelancer writer have experience in web content writing over 3 years, worked as a writer in different ...sites. I write about computer news, Tips&Tricks ...etc. IT Support for repairing customers' computers - Desk help -. My Certifications:... 1- CompTIA A+ 2- CompTIA Security +
Skills: Arabic | Blogging | Copy Writing | Editing Skills | ... English | Technical Writing Skills

I currently teach classes in Microsoft Office 2010 and basic Oracle ...SQL. Previously, I worked in Information Systems for a healthcare provider. I recently obtained my Microsoft Office Specialist Master certification... and my Microsoft Certified Trainer.
Skills: Data Analysis | Data Entry | Databases | Help... Desk | Information Technology | Microsoft Access | Microsoft Excel | Microsoft Powerpoint | Microsoft Word | Oracle SQL | Teaching

Administative Assistant/Certified Professional Secretar...

Over 21 years experience as a secretary, bookkeeper, office manager, and administrative assistant. I have set up whole offices and call help centers and taken them down. Knowledgeable in complete maintenance of office records, payroll and annual/sick leave tabulation, accounts payable and receivable, supply ordering, inventory, public relations, and ...personnel coordination. Specialized training in real estate, emt/bls, computer programs, proofing, file management, and help line communication. Have the Certification... of Professional Secretary.
Skills: Bookkeeping (double-entry) | Call ...Center Skills | Editing Skills | Help Desk... | Management Skills | Managing People | MS Excel | MS Power Point | MS Word | Office Management | Power Point Formatting | Project Management | Public Relations Skill | Quickbooks | Speed typing > 50 WPM

Virtual Assistant

I am a Virtual Assistant with 20 years experience at a top five magic circle London law firm with the highest level of professionalism, integrity and confidentiality. I started my career as a secretary, moving on to become a PA, then onto training and finally working in IT Support where I not only dealt with clients on a day to day basis but also provided technical training to my peers. I am proficient in Microsoft Office and I am a certified Microsoft Office User Specialist. I have also attained ...an ITIL V3 Foundation Certificate in IT Service Management and am a certified Service Desk Institute - Senior Service Desk... Analyst. Services include, but are not limited to, transcription, word processing, marketing materials, presentations, spreadsheets, email and diary management, proofreading, travel arrangements, document management, reformatting documents, scanning, Microsoft office training, IT support...
Skills: Computer Technician | Customer Service | English | Help... Desk | MS Excel | MS Power Point | MS Word | Power Point Formatting | Sharepoint | Speed typing > 70 WPM | Training

Medical Transcriptionist and Writer

I have a college certification in Medical Transcription and Medical Billing and Coding. In addition, I am a freelance writer,... editor, proofreader, web designer, content writer and desktop publisher. There is no job too big or small.
Skills: Blogging | Call Center Skills | Commercial / Advertising Photography | Computer Technician | Copy Writing | CSS | Customer Service | Dreamweaver | Editing ...Skills | English | FrontPage 2000 | Help Desk... | Journalistic writing | Macromedia Flash | MS Access | MS Excel | MS Power Point | MS Power Point presentations | MS Word | Networking Server 2003 | Networking with Windows 2000 | News Photography | Organizational Behavior | Other Videography | Power Point Formatting | Public Relations Skill | Shorthand writing | Sign Language | Speed typing > 70 WPM | Wedding Videography

Transcriber and typist

I can write, transcribe and translate in four different languages: French, English, Arabic and Spanish. I can also type more... than 70 words per minute, very accurately. I am completing my Masters degree in research and innovation.
Skills: Access | Arabic | C/C++/Win32SDK | English | French | HTML/DHTML | MS Access | MS Excel | MS Power Point | MS Word | Power Point Formatting | Spanish | Speed typing > 70 WPM | SQL | Technical Writing Skills | Visual Basic | French To English Translation Skills Test | French Sentence Structure Test | English Spelling Test (UK Version) | English To French ...Translation Skills Test | Help Desk Certification
Certified Skills: French To English Translation Skills Test, French Sentence Structure Test, English Spelling Test (UK Version), English To French Translation Skills Test, Help Desk Certification

IT Consultant

11+ years experience in Designing Server Architecture, Designing Infrastructure from Messaging, Security and Collaboration suites to Business Continuity Planning including deployment lead with academic qualifications MS in computer science.Additional capabilities ...are Risk Assessment*Business Impact Analysis *Data Integrity & Recovery*Disaster Recovery Planning *Research & Development*Contingency Planning *Cost Benefits Analysis. Vendor certification:... ITIL, MCT, MCSE, MCSA, MCTIP, JNCTP, CCNA,
Skills: Computer Technician | Data Warehousing | English | Help... Desk | Lead generation | MS SQL Server | MS-SQL | MySQL | Networking Design Infrastructure (Win) | Networking Infrastructure (Win) | Networking with Windows 2000 | PHP/MySQL | Telesales | Training | Windows Administration

Public Relations Executive

I have a qualification in Public Relations, along with certificates in Journalism and Intermediate German. I am also currently studying... towards my degree in Industrial and Organisational Psychology, focussing on internal communication. A large part of my studies also consist of knowing and understanding between different cultural and religious groups. I have experience in the following sectors... - Financial - New Media - Market Research - Government Services - IT ...in the following capacities: - Personal Assistance - Administration - Market Research - Office Management - Public Relations - Purchasing
Skills: Blackberry/RIM | Blogging | Bookkeeping (double-entry) | Commercial / Advertising Photography | Customer Service | ...Editing Skills | English | German | Help Desk... | Journalistic writing | MS Excel | MS Power Point | MS Word | Office Management | Oracle | Photoshop | Portrait Photography | Public Relations Skill | Quickbooks | Sage Line 100 | Sales/ Marketing letters | Speed typing > 60 WPM | Technical Writing Skills

Software Tester QA/Helpdesk Support

I have over 4 years of experience supporting Windows, POS and Unix proprietary systems in the retail industry. This included... covering six retail sites and the head office Management Information Systems. Additionally 7 years of experience teaching math and computer concepts as well as supporting Windows systems at the site. And over one year experience in call centre inbound technical support for Apple and presently for IBM. On May 31st I will be completing a certificate in Software Quality Assurance. With the knowledge I have gained and with my extensive experience I am ready to make a career move into Software Quality Assurance.
Skills: Access | Computer Technician | DOS | English | Help... Desk | MS Access | MS Excel | MS Power Point | MS Word | Spanish | Speed typing > 50 WPM

Fast and Accurate Worker

If you are spending to much time on tedious office duties and administrative tasks then I have the solution for you. My experiences in office administration and client services have equipped me with multitude of skills including office management, database building, web search, exemplary customer service. I am confident that my application of these and my many other skills would be an asset to your company. I have Bachelor Degree in Business Administration since I graduated from Business Institute majoring in Financial Management. I have A scored in my thesis that issuing The Effect of Interest Rates To The Stock Price Movements. My GPA is 3.45 on the scale of 4. I am very keen in using MS Excel and Word as well as in researching through web. As for your reference i have passed U.S English Basic skill test, MS Excel 2003 ...certificate, Call Center and Office test and also have certificate in Email and Telephone Etiquette, Help Desk Certification and O'Desk... Readiness Test. I have a working experience as an Accounting Supervisor at an international company PepsiCola Beverages for 2 years. I am a fast and accurate worker and I am also a flexible and open minded person. I am willing to learn by doing and work in a team. And i can assure you that i can work full time daily for at least 20 hours per week. In my spare time I consider myself as a good reader. I like researching and reading good non fiction books. What my resume can not illustrate is what sets me apart from other candidates. Namely, my penchant for organization, my eye for detail, my positive nature, and my ability to perform—even in the pressure cooker environment of a fast paced health care office. I believe that my expertise would be a good match for your projects. I would greatly appreciate the opportunity to meet you to further discuss my qualifications and start working on your projects. Thank you for your time and consideration.
Skills: Bookkeeping (double-entry) | Help Desk | Managing... People | MS Excel | MS Word

United Cyber Security Professionals

Education and Awards 1992 Duke Univ. Talent ID Award; I scored above 97% in standardized tests. 2006 California state debate semi finalist Western Governors University Senior Level Information Technology *Certified by the NSA Information Assurance Courseware Evaluation (IACE) Certifications CompTIA A+ , Network+, & Project+ Management Certified www.certmetrics.com/comptia/public/verification.aspx - codes: SMSRJN8LBHV1SYB7, DDGFQNGBDL1E17ZR, & 2PNC84V2TDBE1PT3 CIW Certified Internet Webmaster Current Background cleared by state of CA Security Guard License -license# 1735380 http://www.bsis.ca.gov/online_services/verify_license.shtml Security+, Windows 7, & CEH Certifications in progress. Skills 20/20 vision & vulnerability anticipation Windows 7 MS ...Office 2010 Excel, Word, PowerPoint, & Outlook Network Monitoring, Intrusion, and Prevention tool proficient IT Troubleshooting via Android, Help Desk,... Call Centers, & Online Chat Support Competitive team member with resourceful writing & research skills

Professional with Excellent Admin, Voice & IT Skill...

Although I am new to People Per Hour, I am a very experienced and organised individual with excellent administration and... IT skills and am looking to work on a freelance basis from home. I am able to carry out a role to a very high standard. I pride myself on having an excellent work ethic, the ability to work to tight deadlines and great attention to detail. I have spent much of my working life dealing with confidential and sensitive information and am very reliable. I also have a good sense of humour. I also have professional experience of voiceover work. I am willing to consider all forms of work and look forward to hearing from anyone I can assist.
Skills: Copy Writing | Customer Service | English | Help... Desk | Management Skills | Managing People | MS Access | MS Excel | MS Power Point | MS Word | Speed typing > 70 WPM | Windows Administration | English Language (Words and Phrases) Test | Email Etiquette Certification | U.S. English Basic Skills Test | English Vocabulary Test (UK Version) | Telephone Etiquette Certification
Certified Skills: English Language (Words and Phrases) Test, Email Etiquette Certification, U.S. English Basic Skills Test , English Vocabulary Test (UK Version), Telephone Etiquette Certification