Found ? profiles matching your search criteria (financial advisor)

Director - MDP Accountancy Services LLP

MDP Accounting Services LLP are qualified and experienced accountants and business advisors with many years’ experience as Chartered Certified Accountants,... having helped a wide variety of clients in meeting their aims of maximising profits, retaining and building on the rewards of their hard work Maximising Profits / Building Rewards MDP accountancy services LLP approach is geared to the specific needs of the client and will be executed according to the high standards on which our clients have come to rely. We focus on areas important to the client's business and understand the challenges the clients face. A bespoke Service Every client, regardless of size, can count on a personalised service from one of our lead client / service partners. This strong partner involvement is central to our service philosophy and delivery of a customer focused service. We assemble teams who specialise in the client's industry. Our client-service team meets with the client's financial and operational managers to develop a detailed picture of their particular business and its objectives. We work with our clients to identify high-risk areas and develop constructive ways to control that risk. We communicate regularly and provide information in the form our clients can use, to make effective business decisions. Client Service Standards • Know our client • Understand client's expectations • Prepare client service plan • Execute client service plan • Establish effective & creative communications • Provide insights and meaningful suggestions • Concurrence on critical issues and assessments • Value for money
Skills: Bookkeeping (double-entry) | MS Excel | Sage Line... 50 | Trial Balance | VAT returns

International Business Management, Consulting, Training

Mr. Zens has over twenty-five years of experience in building and managing international business organizations in Germany, the US and the UK. His background includes technology management, strategic business development and general management. He has held various senior management positions in the semiconductor equipment industry, at Tylan General, Millipore, Kinetics, Lambda Physik, and DAS. In the recent years, Mr. Zens has provided consulting services to leading-edge technology companies in Europe. The tasks included the management of strategic partnerships in product development, the launch of new products, and the development of organizational structures for sales and support. The product spectrum included software and services for industrial automation and communication, as well as secure remote access solutions. Bridging the gap between control systems on the shop floor and the enterprise IT application was a common theme. Among others, Mr. Zens has worked with ILS Technology, Mitsubishi Electric and Ubigrate. Mr. Zens has also acquired sound knowledge in the aviation business and is familiar with the FAA and European JAR regulations. He is a licensed pilot and ...keeps updated on the latest developments in airborne equipment, avionics and ground infrastructure. He also serves as Senior Executive Advisor... to Noblemen Group and assists its clients with all aspects of international business operations, focusing on M&A projects in Europe and the US. Mr. Zens graduated from the Munich University of Applied Science in 1981, holding a B.Sc. degree in Engineering Physics. He currently lives in Berlin and enjoys the cultural diversity of Germany’s new capital.
Skills: English | Financial Modelling | Forecasting | German | Human... Resource | Lead generation | Management Skills | Managing People | MS Excel | MS Power Point | MS Power Point presentations | MS Word | Project Management | Technical Writing Skills

Sales/Marketing

Paul Lewis 11th December 1980 Reading paullewis121@hotmail.co.uk A reliable, practical and confident graduate with excellent organisational skills who communicates comfortably and clearly at all levels. Enjoys providing superlative service to customers, operates effectively under pressure and always pays attention to detail. Takes a flexible approach to work, uses own initiative and functions well as a member of a team. Willing to undertake any necessary further training and now seeking an opportunity where existing and potential skills may be utilised to fullest extent. . Education and Qualifications September 2001 – May 2004 Staffordshire University BSC (Hons) Music Technology Lower second class degree September 1997 – May 1999 Waingels Copse Sixth Form 3 A-levels Sociology: B Computing: C Biology: D September 1992 – May 1997 Waingels Copse School 10 GCSE’s including: Mathematics: B Double Award Science: B/B English Language: C English Literature: C Employment History • Six years experience within financial services, four of which based in wealth management • Strong track record in sales and relationship management • Solid knowledge of legal and regulatory standards across the financial sector September 2010 – September 2011 DVD Technology Reading New Business Development Manager • Identifying and developing new business opportunities for the company • Building strong relationships with new and existing clients • Hitting all agreed income targets • Working with a team of account managers to ensure the new business opportunities are well supported January 2009 – September 2010 (Voluntary redundancy) NatWest Private Banking, Theale Relationship Manager • Manage a portfolio of private clients; conduct structured interviews and service reviews both on the phone and face to face, identifying customer needs and priorities delivering products that are fit for purpose, cross selling where appropriate • Provide customers with timely and accurate information to enable them to make informed decisions regarding their choice of products and services • Seek feedback from customers during and following customer service reviews and act on this, when complaints are received or errors found to ensure these are promptly resolved • Develop plans to support the achievement of sales and service targets. • Regularly review my progress against targets focusing on retention; increasing cross-sales and new business acquisition ensuring a minimum standard of agreed objectives are achieved • Proactively build and develop excellent relationships with key stakeholders to ensure high levels of service are maintained for my portfolio. • Network externally, with existing clients and with Senior Bank Managers to obtain new customers. • Perform in all target area’s ensuring core income is also on track. • Develop understanding of products and relationships with other areas of the business to allow smooth handover for clients for specialised products. • Ensuring portfolio income is uplifted in line with targets • Resolving complex issues and complaints to ensure client satisfaction • Ensuring all business developed is ...compliant with legal and financial regulations • First point of call for all clients financial requirements and achieve “trusted advisor”... status • Training and development of the assistant relationship managers • Working towards, and achieving targets / KPI’s • Well developed communication, planning and organisational skills. • An ability to perform under pressure. • An ability to assimilate and apply product and process knowledge. May 2006 - January 2009 NatWest Private Banking Assistant Relationship Manager • Developing client relationships through exceptional customer service • Undertaking detailed fact finds to identify suitable products to meet client needs, helping to achieve client objectives • Meeting/exceeding all sales related targets • Dealing with client’s day to day financial requirements and finding solutions to complex queries and requests • Complaint and concern handling • Proactively approaching clients to discuss new products and services • Seeking to develop and increase the banks client base through marketing and client referral • Arranging appointments for clients with account and financial planning managers October 2004 - May 2006 Royal Bank of Scotland Customer Service Officer • Providing superb customer service • Supporting customers day to day banking enquiries Additional Information • Full clean driving license • Advanced skills with MS Office including Word, Excel, PowerPoint • Ability to write basic web pages
Skills: Call Center Skills | Cold calling | Customer... Service | Lead generation | Photoshop | Telesales

Virtual Assistant / PA / Admin Assistant

I have been ...working as a management PA for the last 6 years. This role was within a small insolvency / financial advisors... firm. This job allowed me to develop my PA skills, such as audio typing, copy typing, office management, diary organisation etc while also learning new ad-hoc skills, such as completing tax returns, basic book-keeping skills, credit control, and handling mortgage applications. This role really reinforced my desire to learn as many skills as possible, and helped develop a real self-starter, confident, go-getting attitude! Since returning to this role from maternity leave I have begun working on a part time basis, mainly handling the marketing side of things, with a focus on the new social media outlets particularly. I am finding this a hugely enjoyable challenge and am loving learning something new! However as this is now a very small role I am also looking for other freelance PA roles to have alongside my current job. I will be working remotely, preferably in the evenings (Although this is negotiable) and of course I can make myself available for daytime phonecalls, meetings, training sessions etc. I can offer *many* PA / admin assistant skills, including (but not limited to):- *audio typing from an mp3 file *copy typing from faxed, scanned or posted docs and PDFs *creating documents or invoices from info provided *diary management *travel arrangements *database building and maintenance *client contact *social networking *website management *basic bookeeping *generating invoices *credit control and anything else you'd like to challenge me with! I am willing to turn my hand to anything and consider myself a very quick learner when it comes to picking up new software systems. I have a desktop pc at home with Windows Office 2007. I consider myself highly skilled in all the Office programmes. I also have an iPad and access to Skype. I also have a full UK drivers license and am happy to travel for an initial meeting, within reason! If you have ANY questions please drop me a line! Thanks for taking the time to read my profile - Abigail.
Skills: MS Excel | MS Power Point | MS... Word | Power Point Formatting | Shorthand writing | Speed typing > 60 WPM | VAT returns

writer, translator, scholarships and student academic s...

Key skills and competencies • Sound linguistic and interpersonal skills with proven ability to communicate, negotiate , harmonizing global, regional and local objectives with a professional and mature sense of judgement. • Knowledge of the internet including social networking and online applications for marketing media, research, fundraising, partnerships and communication • Research: navigation across a range of disciplines to utilize diverse information and extract relevant analyses • Languages: trilingual. Fluent in Arabic and English with the ability to research, teach, translate, carry out interviews. Working on my French language. • Management: self, time, and people management; project and budget management • Networking: working across organisations in multicultural environments • Team player, self starter, and able to work independently with minimum supervision • Organisational and planning skills: ability to work under pressure to meet deadlines and to prioritise conflicting demands while managing multiple tasks. • Excellent analytical skills, ability to synthesize and clearly present complex processes and issues to serve the information needs of diverse audiences • Theoretical knowledge of and practical experience in civil society and democratization, very good level of knowledge in EU programmes and EU grant schemes, procedures and policies in the field of education, democratization, human rights and good governance • Experience in communicating effectively and professionally with local authorities, NGOs, media and other stakeholders • Experienced in designing and leading various events like trainings, organizing workshops, seminars and conferences • Experienced in designing capacity building programmes for youth and women • Broad international contacts and exposure: Very good level of network and dialogue-building among international and local NGOs • Proven leadership qualities and team management experience: experience in working with an international team with dedication to production of concrete results. • Assertive, can sell ideas and professionally represent the company; good public speaker and ability to get projects and ideas off the ground to implementation levels and to different audiences • Fully familiar with project identification; project design and preparation; supervision of project implementation; and project evaluation • Experienced in advocacy and lobbying • Excellent writing, editing, translation, communication and presentation skills to various audiences, and publications like web material, blogs, articles, press releases and reserach. • Experience in dealing with students’ academic affairs including recruitment, applications, tests, interviews, schedules ...and financial issues • Excellent ability to work within educational and community fields, as Scholarships and Events Offices, academic Advisor,... Woman advocate and Supporter • Excellent knowledge of cultural and educational issues regarding scholarship programmes • Experience in recruitment of students coming from the Middle East to study in the UK and in negotiating with partner universities regarding students’ scholarships • Experience in recruitment through careers education in schools and universities • Up-to-date understanding of policies and practices regarding various fields related to young people
Skills: Arabic | Blogging | Copy Writing | Editing Skills | ... English | Journalistic writing

Business Writer, Article Writer, Content/SEO Writer, Re...

As a professional, full-time freelance journalist and writer, I offer several writing services including article writing and copy writing (please see below). I specialise in career advice, business development, and work and employment matters. But life's not all work, so I also write about food, health, and lifestyle choices. In addition to assorted business and web copy, I usually produce one to two full-length (1200 - 1800 words) and three shorter (800 words) articles a week, which attests that I write quickly, fluently and with style. Whether I write features for professional and trade press, or more light-hearted pieces for general interest magazines, I ensure the tone is adapted to the particular readership of the commissioning publication. My background As a qualified accountant, ...business advisor and a former staff development guru, I spent many years in a senior position at an international financial... services firm, where I managed projects involving global corporate giants as well as UK companies of all sizes. I draw on my own experiences when writing, but it also helps that I have numerous contacts in the world of business, career advice, recruitment and HR! Professional writing services I offer Articles, brochures and web copy I ghost-write articles for hard-working professionals too busy to research and write for themselves. I also write brochure copy and marketing material, and with my business background, writing skills and knowledge of SEO, I am the right person to put together web copy for any type of business, too. My clients range from national names such as totaljobs.com to small, family owned companies, and professional practices. Corporate newsletters and in-house magazines You can also hire me to create and project-manage corporate newsletters and magazines from start to finish - researching, collating and writing material. Working with small business owners You may be good at auto repairs, plumbing or graphic design, but there are times when you may appreciate a helping hand from a professional who will take the writing off your hands and won't charge a fortune. I can help you with newspaper ads, brochures and leaflets, menus, sales letters, website content, and press/news releases. I can also help you with important letters - I can either write them from scratch, or review and edit your draft to ensure you put your points across in such a way that your letter has the desired effect.
Skills: Blogging | Copy Writing | Editing Skills | English | ... Journalistic writing | Management Skills | Managing People | MS Excel | MS Power Point | MS Word | Organizational Behavior | Polish | Project Management | Sales/ Marketing letters | Search Engine Optimization | Training

Accounts; Management Consultant

Bright individual with more than 15 years experience in providing robust administrative, accounting, organisational and IT support to high performing individuals and Companies. Highly motivated with a proven ability to multi-task and proactively prioritise work under pressure regardless of the hours required to achieve the results. CAREER HISTORY December 2000 to date: Fiscus Solutions – Book keeping & Administrative support I have also maintained my own business which supports smaller companies in all their accounting and administrative requirements. Fiscus has been trading for ten years. • Providing complete accounting support – VAT; Payroll; budgets; cash-flows; year-end accounts; tax returns; implementing accounting processes • Providing complete administrative support – minute taking; report construction; website design; implementing administrative processes; Jan 2006 – October 2010: IGas Energy Plc, London – Office Manager/PA to CEO • Assisting in the reverse process in November 2007 which resulted in IGas Energy Plc - aim listed • Ensuring that IGas complies with Rule 26 of Plc regulations • Company branding • Proactive execution of complex diary; arranging investor and analyst site visits • Efficient management of correspondence, filing and phone calls • Scheduling meetings, booking ...meeting rooms and taking minutes for all confidential meetings • Professional liaison with senior management, board members and company advisors... • Prompt preparation of annual reports, presentations and sales materials • Accurate processing of invoices, expenses, payroll and other financials • Maintaining a complex excel cashbook system • Assistance in production of management and annual accounts as well as cash-flows and budgets • Assisting in the maintenance of joint venture accounts • Assisting the auditors in their duties whilst they audited the annual accounts • Responsible for all office relocations and IT support • Effective office management • Sourcing suppliers and negotiating contracts • Supporting the CEO in his duties January 2002 – April 2005: IDS International Ltd - Finance Director • Proactive execution of complex diary, national and international travel arrangements for global contracts for up to 40 employees with offices in 5 countries • Creating a new company to provide services to the insurance market including all marketing material; staffing and accounting • Assisting the MD with client contract negotiations • Maintaining the liaison between client, management and team members • Efficient management of correspondence, filing and phone calls • Proof reading and finalising security reports prior to submission to clients • Prompt preparation of compelling marketing and sales materials • Multi currency accounts • Accurate processing of invoices, expenses payroll and other financials • Effective management of web enhancement and oversight of web development system • Meticulous management of media, PR and advertising budget including liaison with external providers • Sourcing suppliers and negotiating contracts EDUCATION & QUALIFICATIONS HND Business & Finance – Distinction AAT – Level 2 2 A-levels 8 O-levels Currently studying via Open University – Business and Finance degree SKILLS Typing: 60wpm Language: Excellent written and verbal communication skills IT: Advanced Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Project) and proficient in a variety of databases and online technologies Accounting: Sage 50 & Sage Instant, Quickbooks, Zero, MYOB, Sage Payroll; Pay-excel; Job Costing; PTP Software, Exchequer
Skills: Access | Editing Skills | English | Managing People | ... MS Access | MS Excel | MS Power Point | MS Word | Office Management | Power Point Formatting | Project Management | Quickbooks | Sage Line 100 | Sage Line 50 | Trial Balance | VAT returns | Windows Administration

Project/Administration Manager

I consider myself and am regarded by others to be a hard working and committed person. I enjoy learning new skills and I thrive in a challenging environment. I am a tidy, organised person who plans meticulously, my time management skills have been put to the test while studying in my spare time for a Degree in Project & Business Management a course which to date has seen my performance exceed expectations. I have excelled in my previous roles and look to do the same throughout my career, which to date has seen me achieve sales targets and provide an air of professionalism at all times. I have good interpersonal skills and a high level of emotional intelligence. All these attributes have led me to be rated highly by existing and previous employers. Senior Project Administrator  Administer and manage Trade Transactions/allocated projects  Create and amend Project Schedules  Chase progress and report to Project Manager  Location and management of Professional Consultants  Problem solving  Creative Input covering all areas of projects  Review detailed documentation including legal documents, make recommendations for amendments and highlight areas of concern  Preparation of Project Dossiers  Risk Assessment Paraplanner & Administration Manager  Support all Consultants in their role  Business Development  Compliance  Monitor all business and prepare Management Information Bank Manager (Branch)  Manage and motivate my team in order to grow new business and ensure retention of existing customers.  Maximise business potential and minimise customer complaints.  ...Achieve sales targets including lending, insurances and savings.  Assess and agree loans within my delegated lending authority.  Financial... responsibility and authority for expenditure within defined limits.  Manage cash control within branch limits to maintain sufficient cash levels & minimise security risks.  Train, coach and develop the branch team to perform their role confidently and competently  Resolve performance management problems with in the branch. Fully Qualified Mortgage Advisor To provide an efficient and friendly service to all branch customers through identifying customers needs and providing appropriate solutions.  Conducting mortgage interviews providing advice and recommendations where appropriate.  Achieve personal lending and insurance targets.  I was required to provide and maintain competence standards as set by the Financial Services Authority. To ensure a constant high level of knowledge I regularly undertook knowledge assessments and assessed interviews.  Processing mortgage cases from acceptance all the way to completion dealing with intermediaries and solicitors.  Supervising the team and managing the branch in the manager’s absence.  Cheque signing authority.  Key and safe combination holder.
Skills: Customer Service | English | Face to face... selling | Management Skills | Managing People | MS Excel | MS Power Point | MS Power Point presentations | MS Word | Office Management | Organizational Behavior | Project Management | Sales/ Marketing letters

Business Consultant - Business Planner

Our Company Credentials: Thirty year management consulting firm: A leading provider of business and marketing plans in the world and we have helped our clients fund millions of dollars using our professionally written plans. A+ Better Business and Duns credit rating! Some of our Clients: IBM, Sperry Univac, GrantAir, BidBass.com, XWAuctions.com, Change Agents Inc., CAO, Inc. World Travel Inc., U.S. Real Estate, Inc. My Personal Credentials: Business management consultant since 1980 specializing in finance, management and marketing, ...business planning, tax preparation, and technology project management: Business Start-up Specialist: Incubator Consultants, Small Business Venture Capitalist. BBA - Financial... Management - T.C.U. MBA Program - Information Systems – T.C.U. M.S. – Nutripathic Science - A.C.N. Ph.D. - Management Information Systems - K.W.U. Private Pilot- Multi-engine – Instrument Microsoft Application Consultant Personal Life Coach Former CFO, COO, CIO, CEO. Bootstrapped three IT service companies and a private investment fund for venture capitalization. Nine years as Professor of MIS at Northwood University and Texas Christian University, providing instruction in management information, computer science, operations management, market research, and project management courses. Web developer, SEO and e-commerce strategist - . Certified tax preparation specialist. Member of council of advisors for Gerson Lehrman group (International Consultants). Ziff-Davis CIO Round Table. Author - "Strategies for Today's CIO" and “E-Minute – Your Personal Financial Coach” “How to Write an Affective Business Plan”. "If I give you a dollar in exchange for one of your dollars, then neither of us gains anything, however, if we exchange thoughts then we both gain 100% on our investment in time". Once retained, I will contact you directly and we will discuss your business plan and establish a project plan. Here is what you can expect: 1. Investor ready or bank (U.S. Small Business Administration)/grant compliant 40+ page business and marketing plan delivered in Word format including market analysis, research, financial spreadsheets, graphs, charts, relevant tables and customized visuals... 2. Revisions of business plan after review... 3. Consultation during and after the project to assist with business and funding strategies. 4. Venture Capitalist submittal (if needed) References: Here is a list of some of our most recent clients: BidBass.com (Funded), Technologist Lmtd - a Trinidad Company (Funded), Pharma-MED Inc. (Funded), XWAuctions Inc. (Funded). We have just completed a business plan and “Pitch book” for Mr. A.J. Caro (New York) whose company has just been listed by the prestigious Inc. Magazine as one of the fastest growing companies in the US. Mr. Caro gave us the highest review he could on Guru.com . Mr. Caro’s personal email is available on request. My greatest concern is your satisfaction! We develop custom business plans. There are very few business plan developers (custom), but there a bunch of business plan writers (Template writers). Thank you! Larry P. Morton, Ph.D. Links to work examples: www.morton-morton.com/bp.html The difference between business plan writers is the style. Investors are just people, like you and I, they look for value in the business plan which is revealed in the style of the plan with the research, easy to read narrative, color scheme, marketing approach, graphics, tables that are relevant, and a plan that is written in such a way that the reader cannot put it down until they have come to the end. If the investor sees that you have sent him a template then he discounts you, the business concept and his attitude toward the business concept. Most templates go into the trash. If you do not put value into your plan then why should an investor put value into your business?
Skills: Management Skills

Travel Agent, Translator

2010 • 2011 Klimax Ltd. Clients’ Advisor and Consultant on Passenger Transportation for large-scale Factories and Schools. 2001 • 2011... Aegean Sun Ways. Personal Company on Bus & Travel Services, Hotel Bookings, Air-Travelling Tickets, Organized Excursions in Platamon and Olympic Riviera in Pieria. Shuttle Service, during the Athens Olympic Games for the Olympic Family of South Africa and part of the Japan Olympic Family. 2007 - 2008 Epsilon Travel External Partner for ChampionsLeague in Athens, Collaboration for MammaMia and Volvo in Mykonos Island. June 2005 In cooperation with the “01 Computer-Science Educational S.A., I provided educational services and practical instructions among 8 trainees for the realization of the program “Planning and Promotion of Alternative-Tourism Packages”. 1999 • 2001 SUN TOURS Travel Agency. Operational activities [Bus operation, organizing office automation for participating to abroad tourism exhibitions]. Central office in Athens. 1998 • 1999 COSMOTOUR Ltd. Travel Agency. Personal company of incoming tourism in Nei Pori-Platamon / Pieria. At the same time, for SUN TOURS branch office in Kallithea / Halkidiki, I was attending the bus-operating scheme due to the collaboration with Airtour Greece Tours S.A. and Goldair Tours S.A. [large-scale incoming-tourism companies in Greece], as well as the accomplishment of a special European Union subsidization •concerning the subprogram “Tourism”. 1997 • 1998 Military Service of 20 months in Greek Air-Force. I obtained the specialty of cookery by attending the training in Gytheio. I practiced my specialty in Senior-officers’ club in Limnos Island, Larissa outfit and in Echelons’ Club in Athens (L.Α.Ε.D.). During the last 6-month period I was working in the counting house of Supplying Organization of Greek Air-Force in Elefsina. 1992 • 1997 SUN TOURS Travel Agency [12 seasonal and 5 permanent employees]. New Panteleimon Beach-Platamon/Pieria. Assistant on Accounting, bookkeeping, payrolls, organizing excursions), bus operation, 1997 Programming on operation of a branch office of the company in Kallithea • Halkidiki for the next three summer seasons 1998 • 2000. 1990 • 1992 T. Theodosiou & Co Travel Agency [10 employees]. Head Office: Aegaleo/Athens. Assistant on Accounting, bookkeeping, payrolls, introduction in bus operational services. 1988 • 1990 Ch. Tabouratzis & Co [25 employees] Travel Agency. Head Offices: Aegaleo - Attica. Assistant on Accounting, bookkeeping. 1991 • 1994 University of Piraeus, Department of Maritime & Financial Studies. Degree: 7, 37/10 Diploma Essay: Sales & Purchase of passenger & Cruise Ships in the broad area of Mediterranean. Comparisons, maritime circles and econometric analysis. English CERTIFICATE OF PROFICIENCY IN ENGLISH 2006 French Conversational Level • Good writing skills. No certificate. Italian Livello Elementare • Intermedio. No certificate. Turkish 3rd year in National/Kapodistriako University of Athens Seminars: 1. Congress Tourism (80-hour) ΚΕΚ Anaptixi S.A. 2006-2007 2. Ecological Tourism-Paths & Economical Aspects (E.U./01Education) 3. 100-hour Usage of Computers • Prof. Chamber of Athens (2004) 4. Technician on Safety of Enterprises with personnel of less than 50 people. Institute of Education and Training of the Technical Chambers of Greece (11-13/12/2001) 5. A.I.E.S.E.C. Maritime & Economical Congress: «Course to 2000» 6. ISO 9000 Expert (1994),
Skills: English | Greek | Other

Legal Executive

My role at Bournville College involved advising and assisting all students on all welfare matters such as Immigration, Housing, Welfare Benefits, Debts, Grants, and Student Finance etc. I had been the project lead on 2 new Programmes delivered jointly with the LSC and Jobcentreplus called the Adult Learning Option and Lone Parent Option which has involved me working closely with new partners/stakeholders. These projects have involved aiding lone parents and other students who have no formal qualifications to go back to college to get ...a Level 2 Qualification to assist/encourage them back into work. Whilst studying on this specific option the Jobcentre provided financial... support to enable them to go to college and still receive their benefits. I also had to play an active role at enrolment times and enrol students onto their desired courses. I also had to process enrolment forms and process payments. I have recently completed European Computer Driving Licence [Part 2] in 2009, so I am fully computer Literate and I have in depth knowledge of databases, spreadsheets and internet. I also competed level 2 Numeracy whilst working at Bournville College. I am a quick learner . On the other hand, I have worked in a Further Education Environment, and have some experience of examinations administration in a Further Education College, as this was part of my role whilst working on the two projects at Bournville College. The majority of my working life has involved me being able to work on my own initiative with minimal supervision, but also as part of a team. Whilst working at Immigration Advisor Service, I have managed a team of volunteers and reviewed their progress every month and gave them one to one guidance and support whilst they were working for IAS. I organised their workload and delegated work and made sure that urgent work was prioritised and done first. I listened to their requirements and needs and ensured that they were allocated to the best of their ability whilst at the same time ensuring that they received job satisfaction. I also had to take part in the recruitment process when recruiting new staff e.g. short listing and interviewing prospective candidates. Whilst working at Bromford Neighbourhood Office. I gained extensive experience working within the public sector and the operations that it entails. Providing advice and information on a variety of issues i.e. Welfare Rights, Debt Counselling, Council Tax, Housing Benefit, Domestic Violence as well as dealing with a whole range of council departments in relation to the workings, regulations and rules that govern them and the effects on the public. On a daily basis I dealt with issues and concerns of the public via face-to-face interviews, telephone enquiries, letters, home visits and electronic mail. In compliance with the core values of the Neighbourhood Advice and Information Service, I have an understanding approach, and the ability to empathise with individual problems unique to each service user in assisting them to find a suitable solution to their enquiry. I have the proven ability to work under pressure and deal with service users that are both angry and disapproved by the way in which council departments, as well as outside agencies operate. I had to deal with service users who had no understanding of the English language in the form of verbal or written. Hence, the majority of my interviews were carried out in Punjabi, Mirpuri, Urdu or Hindi. I represented the service user to obtain the best possible solution to their problems/enquiry and to develop and produce an action plan to the best way forward. I get tremendous satisfaction when a task is concluded successfully through my efforts. This would stand me in good stead when working for you.
Skills: Admin work | Copy Writing | English | Hindi | ... Office Management | Project Management | Speed typing > 70 WPM

FM Commercial Manager

Facilities Management (FM) Bid Writer / Estimator & Commercial Manager highly experienced in writing & estimating winning tender submissions for Private and Public sector contracts. Highly skilled in the review & mark-up of most standard forms of contract - MTC, PFI, NEC3, JCT, Framework, DBFO, D&B, ICE . Exceptional 15 Yr main contractor background spanning Mowlem, Norwest Holst & Skanska. Sector Experience: - Education - Defence - Healthcare - Social Housing - Local Authority - Private Sector - Waste - Street Lighting Key Skills: - Bid Writing (PQQ & Tender Submissions) - Bid Estimating (FM / M&E (PPM & RM) / Life-Cycle Costing) - Contract Mark-Up & Review (legal & commercial) - Bid Commercial Management (Board Level) Contract Form Experience: - MTC - PFI / PPP - NEC3 - JCT - Framework Agreements - Cost Reimbursement - DBFO - D&B - ICE Employment History Senior Commercial Bid Manager (Mar 2007 to ...Dec 2010) - Writing bid submissions, delivering high quality, technically competent, winning responses - Construction & ownership of bid financial... cost models & writing associated commentary / assumptions - Mark-up / review bid contracts from commercial & legal perspective - Review & sensitivity analysis of performance regime / mechanism / payment deductions - Producing innovative variant bid responses which add value & secure new business - Development of comprehensive tender plan that includes win strategy, customer requirement analysis, competitor assessments, themes/discriminators, risk issues, price-to-win analysis &resource requirements - Management of proposal support resources, acting as the lead interface with teaming partners & external suppliers & responsible for integrating Supply Chain - Engaging with Legal department for advice on points of law - Compiling bid risk register incorporating all tender issues & risk mitigation - Bids / Contracts have included: - Bristol Schools BSF - Croydon & Lewisham Street Lighting - Barts Hospital - Essex Schools BSF - Bradford & Calderdale Waste - Kent Schools BSF - North Yorkshire Waste - Barnsley Schools BSF - Newham Schools BSF - Kent Schools BSF - Surrey Street Lighting - Barnsley, Doncater & Rotherham Waste Commercial Bid Manager - (Jan 2005 to Feb 2007) - Writing all bid submissions documentation - from intial pre-qualification through to contractual close. Leading the various inputs to the bid response process (commercial, legal, financial, solution design, etc.) and delivering outstanding winning bid documentation on time and to brief - Fully accountable for writing PQQs and their success rate (achieved 75% qualified) and producing winning best in class tender responses - Produce innovative tender financial models which provide value for money for the client whilst achieving required profit margins & commercial viability - Mark-up tender contracts from a commercial and legal perspective to minimise risk & lead negotiations with client to achieve win win outcome - Harness the service provider(s), design / build contractor, specialist providers and advisors to produce an integrated bid response that exceeds client's requirements - Review previous submissions and lead the bid production and clarification issues that follow - Tender submissions included but not limited to: - Leicestershire NHS Batch (Ã�£70M) - Leicester Building Schools for the Future (Ã�£45M) - Equity Housing Association (Ã�£10M) - Swindon Police (Ã�£18M) - Doncaster Schools (Ã�£23M) - Derby Schools(Ã�£37M) - Heston Schools (Ã�£13M) - Trafford Housing Trust (Ã�£3M) - Rhondda Schools (Ã�£24M) - Walbrook Housing Association (Ã�£10M) - Croydon Schools (Ã�£15M) - Wyre Housing Association (Ã�£5M) - MoD Project MoDEL(Ã�£150M) - Liverpool City Council (Ã�£42M) - Medway Police PFI (Ã�£21M) - The NEC (Ã�£5.2M) - Metropolitan Police Authority Outsourced Services - Manchester Airport TFM - University of Luton M&E - Central Trains M&E Senior Bid Writer & Estimator - (Jan 1996 to Jan 2005) - Writing bid submissions for major service projects (education, health and defense sectors) - Writing commercial and legal tender responses (including ownership of contract mark-up) - Estimator for all tender financial models - Management of Bid Processes and Submissions Documentation - Leading bid response strategy - Writing PQQ responses - Full bid submissions accountability from pre-qualification, bid development / writing, to financial close. - These projects included but not limited to: - Allenby Connaught PFI Ã�£5 billion 30 year MoD Contract. Services ranged from accommodation, catering and cleaning to supplies, stores and waste management. The project included provision of 11, 000 new or upgraded bedrooms with en-suite facilities (Single living accommodation), refurbishment of 110 main buildings and new build of 380 - Regional Prime Contract (East) Ã�£700 million 7 year Public Services Contract. Provision of an integrated estate service and maintenance of the existing infrastructure over 12 counties and over 190 sites. Services range from grounds maintenance, utilities management and waste management to cleaning, catering and porterage - Northwood Headquarters PPP Ã�£500 million 25 year MoD Contract. The requirement is for serviced accommodation and infrastructure to serve the operational function of the Northwood HQ. The objective is to provide fully serviced accommodation for approximately 1600 personnel and living accommodation for approximately 850 personnel - Leeds Seven Schools PFI Ã�£35m Leeds 7 Schools project involved the rebuilding / refurbishment of 2 high schools and 5 primary schools. Full maintenance and support services - Leeds Co-Location Ã�£60 million 25 year new build Government Offices resulted from a review of the DTLR estate. Includes the provision of high quality serviced workspace in central Leeds. This prestigious project resulted in an efficient and flexible workspace for the delivery of Government services, applying best practice in design excellence and sustainability
Skills: Editing Skills | Financial Modelling | Legal Language | ... Sales/ Marketing letters | Technical Writing Skills

Executive Business Support

I have over twenty years of administration experience including acting as PA to several Managing Directors, and working with Financial Directors, Divisional Directors and Accountants. I have experience in the Finance, Automotive and Design industries. I work to the highest standard, and to your deadlines. Typing Letters, Reports, Minutes, Audio Typing, CV’s, Brochures, pretty much whatever you can think of!! Document Branding Personalising your word and accounts templates for letter heads, invoices, quotes, business cards, compliment slips etc. so that you can print them yourself until you are ready to have them professionally printed. This is ideal for start up companies. Invoicing We can create and issue invoices on your behalf on your headed invoices. Mail Shots We can create and post your mail shots from your database including carrying out the follow up phone calls. Book-Keeping We are experienced in Sage Line 50, MYOB and Microsoft Accounting Express. Presentations Microsoft PowerpPoint presentations • either for viewing on your PC or packaged onto CD and branded with your logo. Travel We can arrange your accommodation and travel requirements for you. CRM We can keep in regular contact with your Client base for you, including news letters, mail shots, birthday cards, Christmas cards, Anniversary and thank you cards. This is available as a Pay as You Go service or monthly packages are available. Websites Design and creation of websites, and assistance in purchasing domain names and hosting packages. Search Engine Optimisation is also available as a premium service. PDF Documents produced in pdf format for viewing on any machine, this ensures that your quotations, invoices and documents are viewed exactly as you intend them to be and also ensures they cannot be tampered with. Spreadsheets Spreadsheets written to your requirements. Databases Creation, maintenance and updating of databases, and assistance in purchasing your data as well. Scanning & Archiving We can scan your incoming post, your important documents such as invoices, and correspondence that is required to comply with legislative standards, so that you can quickly and easily transfer information to your Accountant or Governing body if required. Helping to reduce the amount of paper you need to store. Can scan to CD, online storage, memory card etc. Software Experience Microsoft Office 2007 including Outlook, PowerPoint, Access, Word, Excel Adobe Photoshop Corel Paint Shop Pro Macromedia Dreamweaver 8 Sage Line 50 MYOB Microsoft Accounting Express Sage ACT 2008 Lotus 123 Open Office Windows XP Windows NT Internet Do you need information finding from the internet quickly. You may need to research a product or search for reviews, or you may just want your business adding to various online listing directories. Shopping Do you need some help with your shopping, be it your online grocery order or looking for that special gift for a loved one. IT We can help you with your existing IT systems; recommend software and hardware products, including installation and training on software packages as required. Introductions With our large Contact and Client database if ...we can’t do the job for you we will know a man who can!! This includes:- Accountants Independent Financial Advisors... Marketing Specialists Search Engine Optimisation Specialists Mobile Tyre Fitters Printers Decorators and Handy Men Cleaning Contractors Web Site Designers Stationery Suppliers And many more.................... Anything else? Thought of something else we haven’t listed? Then just drop us an email and we will see if we can do it for you!
Skills: Access | Bookkeeping (double-entry) | English | MS Access | ... MS Excel | MS Power Point | MS Word | Office Management | Photoshop | Power Point Formatting | Sage Line 50 | Speed typing > 70 WPM | MS Word 2000 Test | Windows XP Test | Computer Skills Test | MS Word 2007 Test
Certified Skills: MS Word 2000 Test, Windows XP Test, Computer Skills Test, MS Word 2007 Test

Business Outsource Consultant

Outsourced Sales & Business Process Services Welcome to Outsource Your Sales Team. We offer a broad range of outsourced services for a variety of business size and type. From simple sales assistance and lead generation through to setting up the Order to Cash and Customer Relationship Management aspects of a new business stream. Whether you are a one person business or large corporation looking for an interim solution we are here to take the pain out of managing these processes. The approach we take ensures we fully understand your goals and the results required by outsourcing your sales & business processes. You can choose to outsource just one aspect of your sales or more as we are flexible and will provide the sales resource to boost, replace or add capability to your business. Customer Relationship Management Services For any business this is the initial critical key area so that all enquiries can be dealt with. These will eventually lead to existing clients and it is crucial that these are handled and tracked professionally and efficiently. Using either some existing systems within your company or choosing an application through Google Applications we can work with you to set up and run this. We use Google Apps to harness the power of cloud computing on your behalf and can have you up and running in just a few days with a full apps suite. New Business Stream Set Up - Order to Cash Process If you have a business that needs to open for trading in the UK and you have no infrastructure, we can facilitate this for you. You can use us to just project manage the basic initial stages or to create and run this for you and allow you to start trading in the UK. Sales & Business Development Services We can set up and handle all aspects of sales and business development in the interim period of set up for you. Tracking and developing your initial sales leads will be crucial and we can either run this for you short term or become a seamless part of your business ongoing. This includes: cold calling, sales funnel managment, reporting and forecasting and researching the market. PA Services & Appointment Management An additional service we have is the ability to offer flexible solutions for PA services, diary management, sales support and general admin and concierge services. Part of our group www.cheshireconcierge.co.uk specialises in such solutions and we can offer this in a seamless way. Google Apps Set-Up We meet a considerable number of organisations small and large that can benefit from the power of Google Apps. We can set this up for you and very quickly benefit from a system that is very easy to manage. You will have access to email, calendar, docs, presentations, and many other business apps from google marketplace. We can research this for you from the domain name selection through to setting up this and any alias domain names you may need. Customised Services If you are setting up a new business in the UK or just need a project managed then we can create a solution for you. We can arrange for calls to be taken from your customers and then details passed to the appropriate people to deal with enquiries. What type of Businesses use our service? We are comfortable working with organisations of any scale and across all sectors. As a result of us knowing our capabilities very well we can go into any situation and create the appropriate solution. So whether its a small one product business or a multi-national corporation looking for establishing a foothold in the UK while they look at acquisation strategy then we can help. If you have a new business and need some temporary help, or you have a new project in an existing business then the ability to just take some temporary sales resource on with no employment headaches is an excellent way to address this. Some examples of business we have worked with: Catering Company IT Hardware ...Repair Specialist Salon Hair & Beauty Products Garden Centre Products IT Outsourcing Customer Complaints Service Business Trade Organisation Financial Advisor... Company Networking & Infrastructure Company
Skills: Customer Service | Face to face selling | ... Office Management | Project Management

freelancer

Ã?Â’¯?Ã?Â’² A dynamic professional with over 8 yearsÃ?Â’¢?? of experiences handling Branch Administration, customer care, sales, client Relationship Management and Team Management. Ã?Â’¯?Ã?Â’² Last Assignment ...with SBI Life insurance., Cochin as Unit Manager (Oct.-2007 to January 2008.) Recruiting and managing a team of financial advisors... and building business through them. Ã?Â’¯?Ã?Â’² Worked as Asst.Manager with Bhagheeratha Builders Ltd., Cochin. (From July Ã?Â’¢?? 06 to September - 07) Ã?Â’¯?Ã?Â’² Track record of consistently fulfilling the organisationÃ?Â’¢??s requirement through good team work, building dynamic team members, identifying high-yielding services and products during the career span. Ã?Â’¯?Ã?Â’² Keen planner, strategist & implementer with demonstrated abilities in accelerating business growth. Ã?Â’¯?Ã?Â’² Exhibited abilities in solving customer complaints, ensuring retention and to achieve all the set goals & corporate objectives. Ã?Â’¯?Ã?Â’² Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management. KNOWLEDGE DOMAIN Branch Administration/ Business Development Ã?Â’¯?Ã?° Conceptualizing and implementing competent strategies with a view to penetrate sale of flats/commercial areas/and provide the best of its kind to existing ones for meeting pre-determined business objectives and targets. Ã?Â’¯?Ã?° Conducting product presentations & promotional activities for market development & brand visibility. Ã?Â’¯?Ã?° Maintaining records & periodically submitting the reports to Senior Management for decision-making purposes. Ã?Â’¯?Ã?° Increasing the profitability by aggressive selling. Ã?Â’¯?Ã?° Client Relationship Management Ã?Â’¯?Ã?° Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. Ã?Â’¯?Ã?° Maintaining relation with net worth clients, ensuring high level of customer satisfaction metrics. Ã?Â’¯?Ã?° Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for securing reputation in the market & business. Ã?Â’¯?Ã?° Managing customerÃ?Â’¢??s requirements and forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. Team Management Ã?Â’¯?Ã?° Creating and sustaining a dynamic environment to foster development opportunities and motivates high performance amongst Team members. CAREER HIGHLIGHTS Ã?Â’¯?Ã?Â’² Since JulyÃ?Â’¢??06 Bhagheeratha Builders Ltd., Cochin. as Asst.Manager Ã?Â’¯?Ã?Â’² Proven abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business goals. Ã?Â’¯?Ã?Â’² Dec - 2005 to July - 06 Reliance WebWorld Ã?Â’¯?Ã?Â’² Ã?Â’¢??Worked as Ã?Â’¢??customer Relationship OfficerÃ?Â’¢?? Ã?Â’¯?Ã?Â’² Selling of wealth management products like life insurance, Mutual Funds & General Insurance . Notable Credits Best Performer in GI Sales. PREVIOUS ASSIGNMENTS December 2000 to July 2002, Aircel Limited, Trichy As Customer Care Officer. December 97 to November 2000: Punwire Mobile Communications Ltd., as Customer Care Counselor. May 1995 Ã?Â’¢?? December 1997 ; M/s. TATA FONE, A Division of TATA TELECOM Ltd., Kanjikode, Palakkad. As Front Office Executive ACADEMIC CREDENTIALS B. A. English Calicut University Govt. Victoria College, 1994 PGDBA Annamalai University (Correspondence study) COMPUTER PROFICIENCY: Diploma in Software Applications Ã?Â’¢?? Windows 95, Office Ã?Â’¢??97. Brain bench certified on windows 95 IRDA Certified.
Skills: Customer Service

Places I worked. From my office and/or premises 1996 to present. Present being CV Specialist, web design and video editor. Clients for CVs coming from every corner of the UK as well as globally. Switzerland, New Zealand, Australia, America, France, Sweden, Spain, Germany, Singapore, Germany, Poland, and various others - with clients coming back to me on a regular basis whenever they are seeking a new contract; a new position; or promotion. (The majority of assignments are handled over the internet) with only a few locally being met in person. Website Design and video editing:- clients coming mainly from the local area. Video editing - clients America. 2002-2006 Proprietor of Licensed Hotel in Blackpool. Party and Karaoke weekends nearly every weekend of the year. Full most weekends throughout the year and were open all seasons. Sold on Hubbie couldn't handle the stress and couldn't sleep from Friday night to Monday when they all went away. Me I loved it! Gave me a tremendous buzz and just adored finding people who could really sing! Had quite a few look alikes even one that looked like Danny Kaye - he could sing like him too but was about ten years younger! 1996 - 2002 Proprietor of Print Shop (Graphic Design, Hot Foil Printing and PA/Secretarial Services, also front shop stationery, gifts, cards and collectibles.) Customers from all spheres from assisting local printers and designers with design to designing letterheads, booklets, moved into Hot Foil Printing before closing premises due to rent doubling at end of term, car parking being taken away etc. Customers from all manner of businesses from small to large and corporate. Wrote business plans, wrote and designed presentations, Annual Reports, booklets, brochures, pamphlets, tri-folds, and more. Customers came from:- Sports Divisions:- Personal Instructors, Fitness Instructors and more. Legal:- Marjorie O'Hara Scottish Accounting for Scottish Solicitors, other legal bodies, other accountancy firms. NHS, Banking, Civil Service (we were one of the first companies in Edinburgh to handle large scanning jobs), Hotels, Pubs, Clubs, Restaurants, SME's and Artists. Freelancers, entrepreneurs, artists, writers, radio writers, journalists, mpressarios and more... We were also one of the first companies to use Voice Assist. Working in their Offices small and longer term contracts:- Summary 1974 – 1996 Project Manager, Senior Project Co-ordinator/Project Assistant/Trainer/Executive Personal Assistant/Personal Assistant/Secretary/Graphic Designer: Education: UCLAN University, Blackpool and Fylde ...College, Goodpractice.net, Royal Bank of Scotland (Training Dept) Also Volunteer Secretary of University New Edinburgh Orchestra. Finance: Independent Financial Advisor,... ICAS, Intelligent Finance, Bank of Scotland (about 10 different depts), Royal Bank of Scotland (about 10 different depts), Adams Bank, various Accountants including Executive PA/Secretary to Chief Accountant RBoS David Chambers. Institute of Chartered Accountants. NHS: Royal College of Nursing, Astley Ainslie, Deaconess, various others - Admin/PA/Secretary Art and Media: City Chambers Museum, Business Magazine, Bank media dept, National Art Council - Marketing - Media Officer - Graphic Designer Pension/Insurance:- Scottish Widows, Standard Life other…. PA/Sec Legal: Billington & Co, Sephton & Lee, Faculty Services, City Chambers/High Court, Snell & Co, Drummond Miller, Balfour & Manson, Johnston and Johnston, Shepherd and Wedderburn, and various other legal businesses – Litigation, Family Law, Criminal Law, Property Law, Business Law, Clinical Negligence, Estate Agents. Projects: Worked with IBM Team on Bank Project. Intelligent Finance: Disaster Recovery ICL Team another Bank Project. Paradigm Project 3D Technologies UCLAN University Civil Service (approx 12 years whole reign of Margaret Thatcher longest time I ever held down a job and the most boring) 3rd job … as a PA/Sec between 1979 - 1989 (three months off to have a beautiful baby girl in 1982) full time day job plus evening job in bar two/three nights a week. other legal firms. Miscellenaous: BAE, BT Group Property, McGowan & Partners, (PA/Sec) Debenhams, Littlewoods (5 years - 2nd job), Navaar Hotel (first job when I was 15 and still at school - weekends and Thursday eve) Bar work as well - Various others can’t remember them all. In amongst all that I found the stage and was involved in several shows a year for 5-10 years for Cancer Relief and other charities, whilst still working throughout the day. Usually a six to ten week stint including rehearsals. Dancing (pair dancing and chorus), Drama - lead, and singing (chorus). Also did voice overs reading newspapers for the Blind sponsored by Marks and Spencers and was involved in bringing out the creativity of a drama based Special Needs Group from outset to performance. Achievements on approaching the big 50. Poet Fellow 2007 Bronze and Crystal Medal Awards Photography 2008/09 Salsa Dancing Bronze and Silver Medal March 2008 I think reading through all that lot has just recharged my batteries. Systems I am experienced in:- Various website programs:- Dreamweaver, Joomla, Wordpress, Peoplesoft, Sitemaker, Blogging programmes, Estate Agent website design, various others:-coding experience in javascript, html, pop, rss, XML, add-ons, design, various control management systems, setting up email systems, photo, video, you tube, graphic and video compression for the internet and more.... Novelty Programmes for PC: Too many to mention. At the moment am looking at music editing. Guess I was one bored PA (typing speeds of 90+ wpm). A great pianist (advanced) but I have additional interests at the moment. Graphics:- Photo programs, Drawing programs, Desktop publishing programs, various movie editing programs. limited edition of flash, a little 3d graphics and a little Xara. Project Management:- Gantt Charts. Microsoft Project, Binder etc Other: HR - Orange something - need to check Education software - CLAIT I think Outlook Express and loads of other email systems Word Processing, Desk Top Publishing, Database and Spreadsheet Management. Textpack 2, 4. Wang PC and Mainframe, Wordplex, Wordstar, Displaywrite 4, Wordperfect (all versions), Word (all versions), Corel (wordperfect), Corel Ventura, Pagemaker, Pageplus, various inhouse packages. Freelance graphics, Excel, Access, Powerpoint, Powerslides, PR Presentations 2008, other spreadsheet and inhouse systems. Ability programs, ashampoo programs, Office Professional, Office Standard, and the other one. Various database programs and others. Now if you've read through all this you'll be thinking OMG what a pain in the neck. I'm not really though I'm really good fun to hang around with not at all like a geek. x Skype address:- Mary.Jane997

Account Manager, Operations Manager, International Sale...

I can offer value for money services in the following areas: Please also see my CV below following list: Telemarketing Face to face sales Travel Management, planning Manipulation os spreadsheets PowerPoint presentation design and presentation Portuguese translation Data Entry (attention to detail is a strengh) PROFILE An energetic, diligent and multilingual account/operation manager with excellent communication and leadership skills. Experience in international operations and international corporate sales environments for a leading global companies. Main strengths lie in passion for service excellence and strong negotiating and influencing skills. Confident presenter. MAIN SKILLS & ACHIEVEMENTS  Business Skills: An initiator, ability to create buy-in to new ideas and change and influence through leadership and core negotiation skills. Project management skills and ability to see change/projects through to fruition. Attention to detail to ensure all factors considered and business requirements met.  Management Skills: Lead by example. Successful experience managing a team of four international coordinators. Experience with disciplinary hearings and staff coaching.  International Operations: Responsible for international service delivery in 35 countries and of £2.5M revenue, working with international suppliers in order to achieve trouble free and high standard completion of service. Service expansion into ever growing number of countries (from 20 to 35 in 18 months). Company contact for international suppliers.  Team Building: Energetic, well-liked colleague and manager. Initiative to plan and organise social and volunteering events both inside and outside working hours across different departments and at all levels of the organisation improving cross and interdepartmental communication and knowledge transfer.  Communication: Appropriate balance between candour and discretion. Use of suitable and timely means of communication. Culturally aware.  IT Skills: Microsoft Office (Word, Excel, Outlook, Project and PowerPoint), Lotus Notes and various bespoke systems for CRM and sales order processing. CAREER HISTORY Sept 2008 to Jan 2009 • Career Break Travelling with my husband and border collie, experiencing the cities and countryside of 15 countries in central and eastern Europe. Oct 2006 to Sept 2008 • European Operations Manager - Key responsibilities: • To manage and develop the International affiliate network to ensure excellent service and value is delivered to customers whilst maximising long term profitability • Managing the European Operations Centre responsible for allocating and ensuring service delivery in 35 countries • Negotiating terms and conditions from international suppliers in order to deliver high quality services at budgeted costs • Researching chauffeur markets in different countries and appointing new service providers • Maximising international revenues by generating inbound business from international suppliers Major Achievements: • Successful set up of brand new department. Process implementation, recruitment of staff and quality monitoring which led to fully operational department in less then 12 months • Revenue increase by 40% like for like sales • Set up of internal quality measurement • Influencing stakeholders in order to obtain sign off to departmental investment Oct 2004 to Oct 2006 • Graduate Trainee promoted to International Sales Executive l Key responsibilities: • Competitor analysis for key global/multi-national customers at negotiation stage • Day ...to day management of global accounts • Support US counterparts in the sales tender process through target-client research on financial... and managerial strengths in order to understand customer default risks • Work with the Customer Relations department to improve customer complaint process and also advise on and implement more robust solutions if complaint handling does not meet customer’s expectations Major Achievements: • Joining the company as a graduate trainee, I was poached out of the program early by the Vice President of Sales and Marketing to join his international team • Successfully co-managed service expectations of the extremely complex Airbus account worth €25M working directly alongside the International Account Director. Intense customer interaction with Airbus’ Travel Management and senior procurement contacts to meet extensive contract requirements • Sales Techniques company best practice introduction • Change in company-wide policy with regard to customer risk assessment resulting in an annual savings of around £100, 000 • Enhancement of operating standards and data quality of CRM system • Chosen to lead the redesign of sales presentations content Jul 2002 • Jul 2004 • Business Assistant Key responsibilities: • Website management • Sales promotion and competitor research • Converting unused office space into serviced offices Major Achievements: • Successful development and implementation of serviced office solution in 2/3 of the budgeted time • Implementation of an accounts system Jan 2002 • Apr 2002 • Global help desk advisor Summary: • Worked with IBM’s America Delivery Integration Project to serve internal clients, remotely locating and fixing problems with IBM’s global systems in Europe, India and USA TRAINING • Harassment and Discrimination in the Workplace (Apr 07) • Bid Writing - 2 day seminar with professional copywriters (Jul 05) • Coaching For Improved Performance (Apr 05) • Strategic Thinking (Nov 04) • Intensive 30 days German language course • Colòn Language School, Hamburg (Jul 01) EDUCATION/QUALIFICATIONS & LANGUAGES • 2002-2004 • BA (Hons) Business and Finance (academic scholarship holder), Coventry University, high 2:1 • 2005 • Accepted as Member of the Institute of Leadership and Management • I speak fluent Portuguese, I have good working knowledge of Spanish and basic understanding of German and Italian. • Currently studying for a Diploma in Canine Studies, Oxford College (distance learning) INTERESTS AND ACTIVITIES • Dog training and behaviour • Travel • Coventry University Business School: I was elected initially to represent my course and ultimately the business school at school board meetings • Volunteer work: South of Brazil, worked as a translator for American doctors treating deprived children • Volunteer work: Rio de Janeiro as a translator /assistant for Spanish dentists treating deprived people • 1995-1997 Swimming: member of the Brazilian Swimming Federation and competed at State Swimming Championships, regularly placing freestyle, relay and butterfly races
Skills: Call Center Skills | Customer Service | Face... to face selling | Management Skills | Managing People | MS Excel | MS Power Point | MS Word | Portuguese | Power Point Formatting | Production Management | Sales/ Marketing letters | Training

Retail Sales Expert Consultant, Trainer and UK Commerci...

My name is Kieran Perry and I am a Retail Sales Expert. As a Sales Consultant I am offering you and your company my experience, expertise and skills to help you take your products successfully to market, and to help you develop a profitable business. I can assist you in building a strong brand presence and provide you with sales advice and structure that will enable you to have on-going business growth and improved sales. As a trained business consultant I can provide you with my proven sales strategy of how to get your products to market and sold successfully, to the right customer at the right price, plus Sales Training. I have been working in Sales for the last 16 years. I have worked selling a vast range of products from Consumer Electronics and FMCG to top end Gift Brands. Before setting up my own Sales consultancy I was the Sales manager for a very large UK retail brand selling into retailers of all sizes of National and Independent shops across the UK. In one year alone I sold over 1.5 million pounds of products and increased sales by 27%, for just one Brand. READY... GET SET... GO.... That is how it feels when you are starting up your own business and launching your own new Brands and products, but it can very easily turn from excitement to frustration - if you have everything you need... apart from sales. My whole career has been to achieve sales for a range of different companies and clients, ...so I understand the demands, so by successfully putting into practice my sales strategies, I have always achieved fantastic financially... rewarding results for companies, and now offer to do the same for you. Recent Client Testimonial – Managing Director UK Gift Brand “You have been such a great sense of direction, support and strength to the team and your contribution and attitude has been immense to the company. I cannot understate how much we have enjoyed working with you and the value you add to any company.” I also own and run a very successful online retail business, and it is due to the experience I have gained through working for big brands and setting up my own and other peoples online businesses helping and advising them to be successfully, that I can now share my qualified experience in how to sell your products direct or online, efficiently and profitably in the UK. I am based in Cheshire in the North of England, but I cover the whole of the UK, helping other people manage and improve their sales and businesses working for them as a business advisor and consultant. Testimonials Here are just a few of the many kind comments I have received from my clients over the years, when travelling across the UK helping businesses as a Retail Sales Expert and Business Consultant. I have also included feedback from some of the people who have attended my Workshops. Recent Client Testimonials Mrs Dawson – Managing Director – Manufacturer You have been such a great sense of direction, support and strength to the team and your contribution and attitude has been immense to the company. I cannot understate how much we have enjoyed working with you and the value you add to our company. Mike Williams – Director of Luxury Food Brand I spoke in detail with Kieran about my company’s requirements and he designed a 2 day sales training event in my office. I found Kieran to be extremely likeable and I was impressed with his extensive knowledge of sales, including wholesale and retail sales. Kieran provided hand outs to refer to and other documentation that will allow us to have to confidence to sell in the correct manner, using his experienced Brand development techniques. I would recommend Kieran to any company. Mrs Nicky Clowes – Tesco –Brand Marketing Kieran is extremely professional in his work and has a vast knowledge of strategic selling and business development. I would recommend him in an instant. Mr Gee – Owner – Importer Retail Products After speaking with Kieran on how to get our new product to the market we feel a whole lot more confident now than we did a few months ago. We found the consultation very helpful. Mr Sutcliffe – Sales Director – Drinks Wholesaler and Distributor Kieran worked with our sales team to direct and mentor them, and with his guidance our trade sales increased by 20%. His direction and business knowledge together with his understanding of different market sectors was excellent and affordable. He also worked with our PR department on a market research project and acted as our customer liaison, when launching several new ranges to clients. Miss Jenkins – New Business - Start up I found the workshop extremely useful, thank you Kieran for sharing your knowledge and all the techniques you taught me, I really have the confidence now to start up on my own. Mr Marks - MD – Manufacturer / Distributor I contacted Kieran to help me take the next step into developing the business. Kieran came along and helped me focus on the main range of products that would be most profitable and sell well, he then helped me structure a 1 and 3 year plan of how to successfully supply the trade without incurring too many costs. Kieran also provided ways in which I could improve my brand. The results have been amazing, and I really am very grateful for the help and advice he gave me. Mrs Lyne – Director – Online Business Kieran took over the Agency for the whole of the UK, and within a week my products were stocked in 10 shops across the UK, I also took on Kieran as a consultant for the business and he helped me restructure my product range, as well as increase my online presence. Mr Williams – Entrepreneur – Investor Thanks a lot Kieran for your hospitality, for sharing your experiences and teaching me with your examples in your workshop in Cheshire. It’s so inspiring.
Skills: Business Consulting | Business Management | Business Strategy | ... MARKETING | New Business Development | SALES AGENT | Sales Management | Sales Presentations | Sales Skills Training | Search Engine Optimization SEO | UK SALES MANAGER

Mortgage Advisor

Arranging mortgages with all mortgage lenders, arranging building and contents insurance and also life insurance. I have been working in... the mortgage industry for 12 years and have my CEMAP qualifacation.
Skills: Financial Modelling

Information Technology Specialist in all fields, Transl...

Consulting services offered in all Information Technology specializations for SME or large corporations such as IT strategic planning, infrastruture design & implementation, database, MIS, telecoms, LAN's, WAN's, MAN's, all hardware & software (servers, NAS, SAN, desktops, etc.) IT cost reductions and cost optimizations, Specialist in all telecommunications fields (VOIP, PBX, WiMAX, EDGE ...networks, etc.), Consultant on call-center operations (outbound, inbound, telemarketing). Translations services - Greek to English, English to Greek Travel Advisory... Services - Personal and Business services for trips to the continental U.S, and Greece. Services include, trip itineraries (including airline bokings), travel accomodations, travel advice, tours, personal laison, etc. I.T. Management Consulting services (CAPEX, & OPEX for IT budgets), IT Training. Over 10 years of Management experience in Call-Centers, Banking, Advertising, Media, Telecommunications, Medical, Real Estate sectors. Remote support services and telecommuting services offered. For larger projects, travel and lodging open for discussion.
Skills: AS/400 | Blackberry/RIM | Call Center Skills | Capacity Planning | Cold calling | Computer Technician | Customer Service | Data Modelling | ...Data Warehousing | DOS | English | ERP | Financial... Modelling | Greek | Help Desk | Linux | Mac OS X | Management Skills | Managing People | MS Access | MS Dynamic CRM | MS Excel | MS Power Point | MS Power Point presentations | MS Word | MS-SQL | Networking Design Infrastructure (Win) | Networking Infrastructure (Win) | Networking Server 2003 | Networking with Windows 2000 | Networking with Windows NT 4 | Networking XP | Organizational Behavior | PalmOS | PocketPC | Project Management | Siebel CRM | Telesales | Training | Valuations | Windows Administration