Found ? profiles matching your search criteria (admin supervisor)

Voiceover work, Proofreading, Research

I currently work as a freelance publicist for writers and offer support on marketing, promotion and social media. I have worked in ...admin and customer services for 12 years and developed excellent skills in complaint handling. I have worked as a supervisor,... auditing other colleagues' work on a regular basis (including call monitoring) and provided training to colleagues. I am confident when using MS Word, Excel, Access and Powerpoint and a range of email and internet programs including Outlook, Groupwise, Novell, Safari, Internet Explore and Mozilla Firefox. I can touch-type (75 wpm) and hold RSA Word Processing certificates up to and including Stage III Part II. I have experience in proofing and editing publicity materials, reports, training documents and handbooks.
Skills: Blogging | Call Center Skills | Customer Service | ... Editing Skills | English | German | HTML | Internet research | MS Access | MS Excel | MS Power Point | MS Word | Proofreading | Speed typing > 70 WPM | Twitter knowledge | UK English Proofreading Skills Test (Oxford Guide to Style) | IQ Test | Analytical Skills Test | Computer Aptitude Test | Computer Skills Test | Email Etiquette Certification | Creative Writing Test - Fiction (UK Version) | English Spelling Test (UK Version) | English Vocabulary Test (UK Version) | Data Interpretation Test | English Language (Words and Phrases) Test | Technical Writing Skills Certification | Hospitality Terminology Test
Certified Skills: UK English Proofreading Skills Test (Oxford Guide to Style), IQ Test, Analytical Skills Test, Computer Aptitude Test, Computer Skills Test, Email Etiquette Certification, Creative Writing Test - Fiction (UK Version), English Spelling Test (UK Version), English Vocabulary Test (UK Version), Data Interpretation Test, English Language (Words and Phrases) Test, Technical Writing Skills Certification, Hospitality Terminology Test

admin supervisor

I am proficient in word processing, transcription, microsoft office word, excel and powerpoint.
Skills: Editing Skills | MS Word | Power Point... Formatting

Translator/Admin Supervisor

* Finish work before agreed deadlines. * Hardworking and sincere. * Good communication skills
Skills: Arabic | English | MS Excel | MS Word | ... Office Management | Speed typing > 50 WPM

Writer, SEO, Virtual Assistant, Customer Service

* I have Technical and Writing Skills * I have basic SEO and article link building ...skills * I am adept with admin tasks and Microsoft applications for VIrtual Assistant jobs * I was a Supervisor... for more than 4 years at a Business Process Outsourcing company handling Advanced Customer Service/Technical Support for Dishnetwork/Echostar campaign.
Skills: Call Center Skills | Editing Skills | Management... Skills | Office Management | Technical Writing Skills

Administrator

Work in an accounts office as ...a supervisor currently studying aat foundation. Know office 2000 and 2003 and have excellent IT skills. Looking for various admin... related work or manual work such as shopping / cleaning / garden work etc.
Skills: MS Excel | MS Power Point | MS... Word | Power Point Formatting | Speed typing > 50 WPM

Nightclub General Manager

At 18 I moved from Halifax, West Yorkshire to Jersey, Channel Islands, I have been in Jersey for four years and have now ...decided to move back to Halifax. I have worked within retail (supervisor of music and video, supervisor of clothing), admin... (receptionist, gym receptionist), hospitality (bar tender, cocktail bar tender, waitress, duty manager, assistant manager, general manager). Within all of my jobs I have used computers and different software. I am a very quick learner, extremely passionate about my work, reliable and honest. My hobbies are reading, travelling and spending time with my animals.
Skills: Blackberry/RIM | Copy Writing | Customer Service | Editing... Skills | English | Human Resource | Management Skills | Managing People | MS Excel | MS Power Point | MS Word | Organizational Behavior | Training

Financial Services Support Officer

I currently work in for a High St bank as a Financial Planning Support Officer - but am on long term sick due to a broken leg. I have had over 15 years ...experience in Customer Services with top insurance companies. I have gone through the ranks from Junior admin, senior admin, supervisor... and Team Leader. I have excellent written & verbal skills. I am accurate and attention to detail is a must. I am willing to take on any clerical, admin, type jobs as well as consider a variety of others.
Skills: Copy Writing | Customer Service | Editing Skills | ... MS Excel | MS Power Point | MS Power Point presentations | MS Word | Office Management | Technical Writing Skills

Childcare Supervisor

i am a childcare supervisor in my own job but i am very good on a computer and feel my... skills are wasted and thought i could put them to use so they do not get rusty in the future and am saving for a wedding so would be pleased to take on extra work to help pay for it. im very good at word and text processing including word, excel, publisher etc. i also worked for 5 years in admin and am good at entering data onto databases making spreadsheets andgeneral use on the computer.
Skills: MS Excel | MS Power Point | MS... Word | Power Point Formatting | Speed typing > 60 WPM

Technical/ Customer Service Consultant

I am currently working at Sutherland Global Services as Technical Support and Customer Service Consultant for Symantec ...for almost 2 years. I am handling calls related to billing, sales and computer issues. I also worked as Admin... Assistant for almost 5 years and my job are to provide accurate and updated Sales report. i support activities for multiple supervisors. My duties include answering telephone calls, receiving and directing visitors, word processing, filing, and faxing. I am excellent in any MS applications. I am hard working, reliable and loyal. I can work with less supervision. When I commit to doing something, I make sure it gets done, and on time." I am interested to any Administrative position where I am knowledgeable in any MS applications especially in MS excel and has excellent typing skills, also Good in speaking and writing English.

Data Entry Professional/ Virtual Assistant

I have been with the call center industry for more than 3 years. I have been to different types of account, voice (inbound and outbound calls) and email support. With that, I have a lot of experience in handling customers whether through phone or online, and I know how to give the best customer service that they deserve to receive. I have more than 4 years of experience in MS ...Applications, specifically MS Word and Excel. I also have experiences in data entry and admin tasks being an Operations Supervisor... for a BPO company. I am very hardworking and dedicated in meeting deadlines.
Skills: Call Center Skills | Customer Service | English | ... MS Excel | MS Power Point | MS Word | Speed typing > 60 WPM | Telesales

Virtual Administrator

I have ...12 years of administration experience working for very successful companies. I have worked within sales/marketing environments whilst offering full admin... support. I am extremely professional and hard working and enjoy work that is challenging. I have admin qualifications (NVQ levels 2 & 3 & ECDL) and have experience of supervising staff as I worked as an admin supervisor for 5 years. I am highly experienced in spreadsheets (MS Excel) and enjoy this type of work. I am used to dealing with people at all levels and always maintain a high level of customer service. I also have some experience of telesales and I am used to dealing with people over the telephone. I can communicate effectively face to face, by phone, email or internet. I have gained knowledge in marketing & sales aspects of business and often exceeded targets whenever I was given them. I enjoy all aspects of admin and I am very disciplined with my approach to work. I have excellent typing skills with a typing speed of 65-70wpm. I am friendly, approachable and will always try my hardest to succeed in any task I am given.
Skills: Customer Service | MS Excel | MS Word | ... Office Management | Organizational Behavior | Speed typing > 60 WPM | Telesales

Adminsitrator, Receptionist, PA, Customer Advisor

I am 26 years old, married with 3 young children. I enjoy working from home so I get to bring up my own children and enjoy them. I started my work life when I was 15 years old, working part time as a waitress, once I had finished school I started working full time as ...a waitress and worked my way up through the business. I worke in the childrens play barn, then became supervisor... of that which involved organising childrens parties, staff rotas and ordering stock. I then moved back into the pub and became pub supervisor which involved staff rotas, staff management, staff meetings, resolving any customer complaints, stock ordering, cashing up the tills and entering profits onto the system. I decided I wanted to move on from the public house business and became a receptionist / pa at an estate agents. I worked at a Chartered Surveyors for 2 years answering the telephones, sorting out the post, filing, photocopying, audio typing, copy typing, arranging advertising and typing up property particulars as well as dealing with potential customers and clients needs. I then moved on from this particular job as I was working full time for under minimum wage. I aquired a job working in Customer Service for a Water Supplier, here involved a lot of data entry, handling any complaints and setting up payment arrangements for customers. Most recently I have been working as a guest service manager in a hotel, again this involved data entry, handling and resolving customer complaints, staff rotas etc etc. This was at minimum wage and with having 3 children child care was working out far more than what I was earning. I am hard working and enjoy admin based work. I am also easy to get along with. Thanks for taking the time to look.
Skills: Call Center Skills | Copy Writing | Customer... Service | English | Managing People | Speed typing > 60 WPM

Free Lancer, Ready to do Telecalling And doing Data ent...

Academic Qualification • BA. Public Administration – 2010 (studying) • Completed my MCADD (Master CADD) – 2011 • Diploma in Automobile Engineering - 2004 - 2007 • SSLC in Railway Mixed High School – 2004 Employment Details • Spectrum Bpo Ltd, Chennai – 22nd August 2007 – 21st December 2008 (Voice Based Bpo) • Ravichandra Systems, Coimbatore – 06 January 2009 to 20 October 2009 (Voice Based Bpo) • Wavez InfoTech, Erode - 16th August 2010 – 2nd October 2010 (Voice Based Bpo) • Noble Business inc ...Erode – 08th October 2010 – 26th April 2011 (Supervisor / Office in charge (handling Incoming Enquire Calls & Admin)... ) Responsibilities • To fix the date and time of the interview for candidates with our Clients and instruct them about the interview and selling our client products internationally.. • Conducting & coordinating official meeting and Staff details handling, taking care of administrative works. • To give the call reports and sales reports to the Manager and Client daily. • A Team Leader / Project Leader, Managing a team of 15 members. • Office in charge and site Supervisor.. • Taking Stocks and handling incoming enquiry call about products we deal with. • To receive payments and follow ups of work in progress. • Sorting out works to the labour’s & Conduct Interviews for lower posts..
Skills: Telesales

Administration, typing, data entry, customer service, c...

I am a hard working and highly motivated individual. I have a broad range of experience and feel that my skills would make me a suitable candidate for roles within a variety of areas including audio editing, musical composition, customer service, administration, typing, and data entry. Education Leeds Metropolitan University, Civic Quarter, Leeds, LS1 3HE: Creative Music and Sound Technology (BaSc), 2003 – 2006; Level 1:2 North Leamington Community School and Arts College: A-level - Music Technology, Geography, and Psychology A/S-level - Physical Education, Biology, and General Studies GCSE - Ten A-C grades Other Qualifications: NVQ Level 2 Customer Service Open University Spanish (ongoing) Recent Employment History Recruitment Consultant, Fuel Recruitment (Feb 11 to Present) My current role involves sourcing candidates to specific client requirements. A variety of tools are used to achieve this including websites, referrals, networking, and a bespoke internal database and CRM system. I communicate with candidates over the phone and by email regarding vacancies and negotiate pay rates on behalf of clients. Supervisor, Gap Leamington Spa (Nov 10 – Feb 11) At Gap I was responsible for planning daily activities in store with focus on achieving store targets. Good use of planning, resource management and delegation was essential to ensure all tasks were completed in good time and high levels of customer service were achieved at all times. Data Administrator, Valpak Data Solutions (Aug 10 – Nov 10) Valpak are a provider of environmental compliance and consultancy. As part of the data team I made extensive use of Microsoft Excel and Access to analyse and validate incoming data. I dealt with both supplier and client queries over the telephone and by email. I also ...took part in general admin, data entry and logging activities as well as conducting on site audits for clients. Supervisor,... Fat Face Leamington Spa (Jul 06 to Jul 10, 2 years as Supervisor): Fat Face is an active lifestyle clothing retailer. After several years experience in retail I am confident communicating in a polite, helpful and engaging manner. As supervisor I learned how to present ideas to other team members, and help improve their performance through methods such as one-to-one training and incentive based target setting. I am comfortable working with figures and able to identify opportunities and areas for potential improvements. As supervisor I was trusted to run the store a minimum of once weekly and dealt regularly with banking, and finance paperwork. It was while working for Fat Face that I gained an NVQ level 2 in customer service. Administrative Clerk, Warwickshire County Council (Feb 07 to Oct 07): I gained I.T. skills through extensive use of computers which was an essential aspect of the work. This included word processing and spreadsheet programmes including the Microsoft Office package and also a bespoke database system. Bus Inspector, Warwickshire County Council (Jun 04 to Oct 05): I planned my own work pattern through the use of timetables. Responsibilities included checking health and safety standards, assessing performance and dealing with customer concerns. Bar Man, The Star and Garter (Jun 09 to Dec 09) Evening Assistant, Threshers Leamington Spa (Feb 07 to Sep 07) Volunteer Studio / Live Engineer (Various Occasions 06 to present) Stock Room Assistant, Argos Leamington Spa (Oct 00 to May 04) Community Sports Assistant, Warwick District Council (Jan 00 to Dec 00) General Assistant, Cubbington General Stores (Sep 99 to Oct 00) Temporary Kitchen Assistant, NAC (Various events from 99 to 00) Additional Information My main interest outside of work is music and sound. I play guitar for a local rock band and own a small home studio. I have also done volunteer work in a local recording studio helping young artists to record material. My hobbies include sports, where I am equally comfortable taking part in individual or team activities. This is reflected in my attitude towards the working environment. I currently play football at Sunday League level and take part in regular running events to raise money for charities such as the Kidney Foundation. During 2009-10 I spent six months travelling in Latin America and am studying part time with the Open University towards a degree in Modern Language Studies with Spanish. I hold a full UK manual driving license.
Skills: Access | Audio Editing | Call Center Skills | ... Composition music | Data Entry | English | Face to face selling | Managing People | MS Access | MS Excel | MS Power Point | MS Word | Spanish | Speed typing gt 60 WPM

Most experience with overseeing implementation of computer-based projects; 25 years experience using MS Office applications. Not exactly a power user, but competent at using Word, Excel, Powerpoint, Outlook. I have mostly retired since 2007, but have done occasional projects. When I retired from full-time work, I operated a C-Corp, which specialized in custom software for the US Air Force. We supplied and supported a complete system for check-in/check-out tracking of critical assets. From 8/2005 to 3/2007, I contracted as an advisor and assitant to a division manager for a metal products company that sold stainless steel tanks to the military, aerospace companies, and airlines. Helped with budget planning, pricing, trade shows, marketing, contracts, and ...sales proposals. Since then, I have managed personal portfolio, assisted my spouse with her full-time job as a field supervisor... for a state university, and have been managing a project, since May of this year, to build a 3, 000 sf lake house in eastern Washingon. My education includes a BA in Business Admin. an MBA, both from the Univ of Washington. I have attended several technical and business classes over the years, since my first job of of college with IBM as a sales rep. I prefer part-time work that is Inernet based with occasional travel. I have considerable experience with business travel. For work that I agree to do, I am efficient, skilled, competent and reliable.

Head SECURITY and Administration

Capt. VIJAY RIKHI Expertise acquired across career span: Security Management • Managed a unit of 160 security personnel including 10 Security Officers in providing security to Refinery, Oil Field, Terminal depots, POL Depots and Product Pipe Lines at Digboi (Assam) and spread over all the seven insurgency hit North Eastern States. 1. Control of Personnel • Cover all personnel with relevant and appropriate controls • Screen at the gate to reduce dependence on subsequent policing later. • Integrate access to site with Safety Orientation Training. • Stringent controls to mitigate potential hazards posed by drivers/helpers of vehicles. • Systems to facilitate enforcement. 2. Control of Equipment • Control all equipment entering the site with relevant controls. • Allow entry of only inherently safe equipment. Rely on protective devices only as back up. • Screening at the main gate for reduced dependence on subsequent policing. • Systems to facilitate enforcement (inventorisation, etc). 3. Control of vehicular movement • Systems & controls to minimize potential hazards from movement of vehicles. • Control of drivers and their helpers. 4. Control of Hazardous materials • Minimize the period for which hazardous material are present at site. • Separate systems and control for routine and non-routine hazardous materials. 5. Control on movement of visitors/contract personnel • Access and movement of people shall be restricted in line with the purpose of their visit/work. • Visitor shall not be allowed on shop floor/ manufacturing facilities unless escorted by Officer/Manager. • Effectively employing various security gadgets and systems like surveillance systems, access control systems & other co-related systems to ensure safe security controls. • Developing standard / policies in complying in conjunction with those of Government law enforcing bodies. • Liaising with local authorities such as police, fire, municipal, civil administrator and army. • Carrying out training for the in-house safety squads and monitor the operational readiness of the firefighting equipment and personnel. • Developing and administering company security programs to guard against theft, vandalism, violence, or other threats against the company or its employees. • Recommending protection measures. • Assisting security clearances for new employees/contractor (back ground vetting). • Conducting ...internal investigations relating to sensitive security issues. 6. General Administration • Conceptualization and successful execution of day-to-day operational and administrative... tasks. • Responsible for strategic utilization and deployment of available resources to achieve the objectives. • Responsible for preparation of daily reports and forwarding to higher officials, briefing and debriefing the staff. • Coordinating with security agencies in the execution of the security strategies; maintaining liaison with other law enforcement and security agencies. • Preparing the budget and developing various cost cutting methods for security. • Formulate and coordinate implementation of ISO certification for the departments. • Hire, lead, train and manage a team of security supervisors, guards and operators. • Handing generation and compilation of data relating to security breaches and alarms. • Prepared and implemented fire and disaster management plans, updating and maintaining operational readiness. Handing personnel and administrative work of the security department. 7. Personnel Management • Administering the performance appraisal exercise for evaluating the performance of the employees. • Ascertaining the specific training needs of employees and accordingly arranging training programmes for improving learning curve. • Motivating of employees through regular interaction and maintain healthy industrial/cooperate relation. • Corporate member of The Institute of Personnel Management, Kolkatta. CAREER HIGHLIGHTS • Commissioned Army Officer. Served in 1/8 Gorkha Rifles (3rd Mechanized Infantry) from 22 Aug 1971 to 22 Aug 1976. • June 1977 to July 1978 as Security, Transport & Fire Officer, in Vardhman Spinning and General Mills Ltd., Ludhiana. • Served for 22 years in Indian Oil Corporation Ltd (Assam Oil Division) Digboi, from 30th Aug 1978 to 31st Oct 2000 in various assignments and gained experience as under:  Security Dept. as Dy. Manager Estate & Security from 30.08.1978 to 08.05.1983.  Manager Estate & Security from 30.08.1983 to 08.05.1985  Refinery Production dept as Production manger (Admin.) from 1985 to 31.03.1986.  Employee Relations & services Dept. as Personnel Manager (ER & S) from 01.04.1986 to 13.05.1996.  LPG Dept. as Manager from 14.05.1996 to 30.03.1997.  Sr. Manager LPG from 31.03.1997 to 31.08.2000. Post 31.08.2000  General Manager, Chandigarh Golf Club, Chandigarh from 21st May’02 to 20th Dec’05.  Chief Security Officer for Hindustan Lever Ltd., Barotiwala (HP) from 07.02.05 to 01.02.07.  Area Manager (OPS) for HP, Baddi 01.02.07 to 31.12.07 with M/s Checkmate Security Services.  Dy General Manager (admin & security) Hero Cycles Ltd., Ludhiana from 01.01.08 to 15.06.2010. Retired 15.06.2010. TRAINING COURSES Professional Courses (Civil) : • Industrial security from Intelligence Bureau, Ministry of Home Affairs, Delhi. • Management of Industrial Relations from Administrative Staff College of India, Hyderabad. • Team Building & Conflict management from I.M.A. Haldia. • LPG Bottling Plant Operations from IOCL, Bhopal. • LPG Stores Management IOCL, Vadodra. • Professional Courses (Army) : • Young Officers (Commando, Weapons & Tactics) from Infantry School, Belgaum. • Battalion Supporting Weapons (Mortar, MMG & RCL) from Infantry School , MHOW. • Intelligence from CME Pune. • Driving and Maintenance B’ vehicles from ASMT, Faizabad. • Driving and Maintenance A’ vehicles from ACMT, Ahmednagar. Educational Qualifications • Graduate from Panjab University, DAV College, Jallandhar. • NCC Air Wing B & C Certificates with 55 hours of flying single engine Pushpak Aircraft • Sahitya Rattan from Allahabad University. • Computer Literacy : MS Dos, Word star, lotus 123, MS word, excel, XPL, Internet.
Skills: English

Administrative Assistant

Contact Address: MD. RAFIQUL ISLAM (ATA) House 158, 3rd floor, Adam Ali Market, Uttara Model Town, Dhaka 1230, Bangladesh Mobile: +880 1713066013 E-mail: rafiq022001@yahoo.com; rafiqata@icddrb.org Carrier Objective: I would like to offer my sincere commitment and positive approach to ensure the ICDDR, B’s, objective. I am highly confident that I would add value to your reputed organization, which would also allow me to gain experience for a successful carrier. Education:  MSS in Political Science, National University 2007.  Bachelor of Arts (Pass), National University 2000.  HSC (Hum), Comilla Board 1986.  SSC (Science), Rajshahi Board 1980. Experience: Total Experience - 25 years ICDDR, B October 2006 - till now  Presently working in the Electrical and Telecommunication Engineering Unit, Infrastructure Services under the Executive Director’s Division at ICDDR, B, ...Mohakhali, Dhaka from 15 July 2008 as an Administrative Assistant. Types of works are following:  Responsible for all administrative,... office management, financial and coordination activities. Plan and arrange stock and non-stock items/goods/services maintaining records and ensure documents all office stock items and supplies for office. Provide logistics support smooth arrange meeting taking meeting minutes, maintaining personnel files, coordinate with all units on behalf of Senior Manager Infrastructure Services, Manager CEU and EEU. Maintenance and updating of a master list of files of CEU and EEU ensure that all sections are adhering with the “Filing Policy”;  Assist to prepare annual budget and forecast for departmental budget codes with the assistance of the Manager EEU. Periodically review the cost reports, review with plan and actual, follow up with the unit heads on spending and allocation and prepare monthly consolidated reports as per the instruction of Manager, EEU.  overall coordination & support to ensure the smooth functioning of project, Planning internal and external events, meetings workshop, deadlines for submission of plans, reports etc. supervising the renovation and construction works, making inventory of various types of procured/purchased items, preparing meeting minutes, maintain liaison with vendors and consultants, government agencies, preparing tender documents, preparing tender notice and process for news paper advertisement for the Vertical Extension and Renovation of Research and Hospital Building of ICDDR, B, Dhaka under the supervision of Project Coordinator.  Manage travel related functions for the department. Maintaining the record of the soft and hard copy of “Performance Evaluation Report” of all the departmental staff members including tracking their Annual Leave.  Worked with Procurement and Materials Unit at ICDDR, B, Mohakhali, Dhaka from 01 November 2007 as an Administrative Assistant. Types of work is preparing documentation, maintaining liaison with various organizations/donors, preparing reports and presentations, preparing inventory and statement of fixed assets/other materials.  Worked with Budget & Costing Unit. Types of work were to prepare summary of budget for various projects at ICDDR, B; Mohakhali, Dhaka from 01 October to 31 October 2007.  Worked with Director, Finance and Adviser, Finance as an Administrative Assistant, for preparing Financial Policy and Procedures Manual of Payroll, Accounts, Budget & Costing, Travel & Estate, Treasury, Civil and Electrical Tele Communication and Procurement & Materials Units at ICDDR, B; Mohakhali, Dhaka during my tenure service.  Worked with Treasury unit at ICDDR, B; Mohakhali, Dhaka during my tenure service. Types of worked were prepared check, disbursement of cash payment and prepared letter for transfer of money to concerned bank, opening L/C, file indexing etc.  Worked with Travel and Estate Unit at ICDDR, B; Mohakhali, Dhaka during my tenure service as an Office Administrative Staff. Types of worked was preparing various types of utility bills and typing various types of letter and memos, receiving foreign guest from Zia International Air Port.  Worked with Finance Department, Payroll Section at the ICDDR, B; Mohakhali, Dhaka as a clerk from 22 October 2006 to 21 April 2007. Types of work were File Indexing, Prepare Minutes of the Meeting, Office organizing etc. in the Finance Department. Proteckno Marketing Services 01 January 2002 to 20 October 2006  Carried out the duty of Office Manager with Proteckno Marketing Services, Uttara, Dhaka., from 01 January 2001 to 20 October 2006. Types of work were making a good relationship with the foreign principal, receiving foreign guest/principal form Zia International Air Port, preparing International Tender, letter correspondence etc. coordination with freight forwarder and clearing & forwarding (C&F) agency for clearing and forwarding of foreign goods, making inventory of various procured items, custom clearance of various imported goods from the Zia International Air Port, Dhaka and Chittagong Sea Port, Bangladesh. Grameen Star Education 15 January to 30 July 2001  Carried out the duty as an Admin Officer and Computer Instructor in Grameen Star Education at Cantonment centre, Dhaka Cantonment from 15 January to 30 July 2001 Types of work were administrative duties, preparing training schedule, maintaining accounts, preparing inventory of computer accessories and other training equipments, conducting class etc. Bangladesh Navy 01 January 1983 to 14 January 2001.  Served 18 years in Bangladesh Navy as a NCO (Non Commissioned Officer) and carried out following duties:  Served at Directorate of Naval Plans, at Naval Headquarters, Banani, Dhaka from 22 April 1998 to 14 January 2001. I was attached with the Daewoo 2000 Project for procurement of Bangladesh Navy Frigate DW 2000H. Types of work were to communicate with Daewoo Shipyard, Korea regarding the progress of work, addition / alternation / amendment if any, Test/Trial and timely sailing for Bangladesh under the supervision of Assistant Chief of Naval Operations and Director of Naval Plans. Provide administrative support, office management, financial and coordination activities. Plan and arrange stock and non-stock items/goods/services maintaining records and ensure documents all office stock items and supplies for office. Provide logistics support smooth arrange meeting taking meeting minutes, maintaining personnel files, coordinate with all units.  Worked for procurement of various types of Gun, Radar, Generator, Communication sets for DW2000H Frigate. I had also worked with the project of Multistoried construction building (11 the floor) at Naval Headquarters, Banani, Dhaka. Planned and arranged training aids for Bangladesh Navy.  Worked for procurement of Bell Helicopter (Marine Type), form Bell Company, USA for DW200H Frigate. Types of work were collect brochure and catalogue from the company. Prepare technical specification for standardize, process floating tender, making CST (comparative statement).  Worked for procurement of ASTT (Action Speed Tactical Control) from Canada. Types of work were to carry out various types of letter correspondence with the Manufacturer’s of ASTT in Canada, Maintain Training Schedule, Timely Shipment, Timely Installation and commission.  Worked to prepare future plan for procurement, prepared technical specification of various equipments for floating tender and analyze rate for all types of procurement, prepared comparative statement (CST), prepared Table of Organograme and Estimate (TO & E) for Bangladesh Navy, at Directorate of Naval Plans and attend in the meeting of National Sangsad Bhaban.  Worked in Khulna Shipyard Limited (KSYL) from 25 March 1997 to 20 April 1998 as a team member. Types of work were preparing inventory list of ships building and repairing materials, various machineries and test equipment for taking over the Shipyard from Ministry of Industry to Bangladesh Navy.  Carried out the duties of Training Equipments/Training Aids supervisor, Computer Instructor, Physics Demonstrator at Bangladesh Naval Academy from 12 April 1989 to 21 March 1997 during my tenure service in Bangladesh Navy. Handled personnel’s and organize them nicely.  Prepared various types of National and International standard presentation by using software MS Power Point for VVIP and VIP level guest with the Multimedia Projector and Computer.  Carried out the installation work of GPS (Global Positioning System) and Echo Sounder at BNS S R AMIN in 1997.  Carried out the installation work of Navigational Radar on board frigate BNS OMAR FAROOQ in 1986.  Carried out the duty to supervise the work of Mechanical, Electrical and Radio Electrical staff and equipments as a supervisor on various ships and crafts (such as Marine diesel engine, Out boat engine, Marine Generator, Battery charging, Radar and W/T equipment) and maintained discipline among them.  Trained on Fire Fighting, NBCD (Naval Nuclear Biological and Chemical and Damage Control Fire Fighting), Small Arms handling and First Aid. Training/ Courses:  Successfully completed 04 weeks Computer Fundamental course from Desktop Computer’s Ltd. Dhaka in 2000.  Successfully completed 04 weeks Basic Computer course from Systemic Computers Ltd. Dhaka in 1995.  Successfully completed 72 weeks Radio Electrical Artificer (Diploma in Radio Electrical Engineering) course from BNS SHAHEED MOAZZAM, Kaptai, Chittagong Hill Tracts in 1994.  Successfully completed 04 weeks Secretariat, Administrative and Office Management course from BNS TITUMIR, Town Khalishpur, Khulna in 1989.  Successfully completed 36 weeks Leading Radio Electrical Engineering course from BNS SHAHEED MOAZZAM, Kaptai, Chittagong Hill Tracts in 1989.  Successfully completed 02 weeks NBCD (Naval Nuclear Biological Damage Control and Fire Fighting) course in 1989 from BNS ISSA KHAN, Chittagong.  Successfully completed 36 weeks 2nd class Radio Electrical Engineering course from BNS SHAHEED MOAZZAM, Kaptai, Chittagong Hill Tracts in 1984.  Successfully completed 06 months Boot Camp Training from BNS TITUMIR, Town Khalishpur, Khulna in 1983. Computer Skills:  Windows 2000  Microsoft Office 2003 (Can type English and Bangla)  Microsoft Power Point 2003  Microsoft Excel 2003 Language Skills: Bengali and English both oral and writing. Visited Country: Andaman and Nicobar Island, Coral Island, Jarwa Deep, Port Blair, India in the year of 1997 for took part “MILLAN 97” where littoral countries navies were participated. Personal Strength:  Would like to work highly competitive environment to make decision and have the courage to take responsibility for the Management decisions.  Have a high energy level and always respond enthusiastically to new assignments.  Have capability to work individually and in – group.  Have excellent interpersonal skills and team spirit.  Good communication skills, motivated and learning person. Personal Details: Father’s Name : Md. Dabir Uddin Mollah Mother’s Name : Mrs Luthfunnessa Bagum Permanent Address : Village – Giahana, Post – Kusumba PS - Manda, District – Naogone Date of Birth : 2nd March 1964 Religion : Muslim (Sunni) Marital Status : Married Children : Only a daughter Nationality : Bangladesh by birth Height : 5’ – 5” References: 1. Mr. N Sayem Uddin Ahammed, Manager, ETEU ICDDR, B, Centre for Health & Population Research Dhaka, Bangladesh Phone: 3757 2. Mr. Rabindra Das, Manager, CEU ICDDR, B, Centre for Health & Population Research Dhaka, Bangladesh Phone : 3750 2. Mr. Abu Masum Manager, Materials ICDDR, B, Centre for Health & Population Research Dhaka, Bangladesh Phone : 3735 Signature …………
Skills: English

I am a freelance Multi-lingual Commissioning Manager with 26 years experience worldwide. Overseas Preferred Name PAUL KLEBAIS (MIDiagE) Address 10 Fairfield Ave Poulton Le Fylde Lancs FY67DR UK Telephone No 0044 7981 511806 E Mail Address pklebais1@yahoo.com Date of Birth 29th October 1962 Nationality British/Latvian Status Married Qualifications H.N.C. Control &Instrumentation Languages French (Fluent) Russian (Good) Latvian (Good) German (Basic) Courses QHSE Management Systems Utility SHEA (Gas) Passport CSCS EUSR (Energy and Utility Skills Register) 127080 EXOP Advanced First Aid Training Dresser Rand Lukoil Controls Training Course Mentalmerger kick off workshop Memberships Institute of Diagnostic Engineers (9334) Expats International (117252) Expats Network References Available on Request Experience : November 2009 – February 2011 Commissioning Manager - EDF Projects MAN TurboDiesel Augsburg Germany Duties included the formation ...of a Commissioning Team , the liaison with client and partners along with day to day management of the administration... of the projects. generation of Commissioning documentation for all EDF sites. Approval process for documentation and related standards .Attending internal and external decision making meetings for all commissioning activities. Allocating personnel to Commissioning Plan , control of budget thereon. October 2008 – End October 2009 Commissioning Manager Land + Marine UK Working in the Head Office in Bromborough on the Admin for the two Emissions Reduction Projects – one in Kirriemuir and the other in St Fergus Scotland followed by the relocation to site at Kirriemuir for the Management / Administration and liaison with the client (National Grid / Scottish Electricity Board) and the sub contractor RR and Siemens and designer (IMEG), and attending Managerial meetings. February 2007 – October 2008 Field Service Representative Solar Turbines Belgium seconded to Khalda Petroleum Western Desert Egypt Duties include Supervising and advising Khalda Personnel on the day to day callouts and subsequent troubleshooting fault find and repair of a total of 20 turbines throughout the field including Taurus 60 Centaur 40 and Mars 100 Models , combined with routine servicing of the machines ie 4000 hour 8000 hour and engine changeouts , precomm / commissioning. July 2006 – End of January 2007 Commissioning Engineer Solar Turbines Belgium seconded to the following projects Turkish Petroleum Silivri Turkey Duties included The test fault find pre-commissioning , commissioning and Start up to varying degrees of 3 Mars 100 and 1 Taurus 60 Turbine Units and associated Control Systems.Tests carried out included the Surge Test for the Siemens Compressors and Safety Logic for both Turbines and Compressors. Lukoil –Western Siberia Ltd JSC Gas Processing Complex Gas Lokosovskiy Siberia Duties included To carry out final debugging of control systems on the Centaur 50 Turbine followed by the presentation and opening by the President of Lukoil, and overseeing the day to day operation of the Turbine / Compressor thereafter. Sakhalin Export Terminal Russia Commissioning Engineer Supervisor Duties included The Cold Loop Check and Hot Loop Check of both Instrument and Electrical systems on and around the Gen Set and Solar Taurus 60 Turbine. Latvijas Gaz Inchukalns Latvia Commissioning Engineer Supervisor Duties included Carrying out cold loop checks followed by hot loop checks on the control and electrical systems on and around the Solar Mars 100 Turbine and Dresser Rand Compressor. May 2006 – July 2006 Pratt and Whitney Connecticut USA Consultant Project Engineer Duties include Contractual Meetings held in the USA and FRANCE regarding the Moscow project and the Islands project. Discussions held re the logistics and technical details of supply and installation / commissioning of the Pratt and Whitney Products in both projects December 2005 January 2006 INAGIP – Offshore Croatia Croatia Commissioning Engineer Duties included The test fault find followed by precommissioning / commissioning of Solar Turbine and Dresser Rand compressor Installation on the Rig offshore Croatia. May 2005 - April 2006 KENANA Sugar Company SUDAN SENIOR COMMISSIONING ENGINEER Duties included Interfacing with client / client workforce and ensuring that all installation work / pre-commissioning / commissioning is carried out to company standards. Resolving all technical queries regarding the interface of existing plant and the new HONEYWELL scada system / instrumentation/controllers . November 2004 – Mid April 2005 Compressor Station Korpedje Turkmenistan COMMISSIONING MANAGER Duties include The administration and preparation of project related documentation , along with day to day interface with client and upper management and co-ordination of project commissioning personnel to carry out activities with vendor representatives , followed by the verification of all commissioning results and the overall acceptance on behalf of the client of the Compressor station installation liaising between all associated departments both in house and on –site , along with the resolution of technical queries from vendor / home office. August 2004 – October 2004 Arsew ALGERIA COMMISSIONING MANAGER Duties include The overall supervision of the installation/commissioning of a Sentinel C Control Panel and 22MW Generator. The organisation and control of the installation and commissioning activities of the Sub-Contractor and the main contractor. Daily liaison with the client in order to ensure customer satisfaction throughout. Daily progressing of the project taking into consideration all difficulties /concerns. June 2004 – End July 2004 Dibis Power Station IRAQ CONSULTANT C+I COMMISSIONING ENGINEER Duties included The test /pre-commissioning and start up of GANZ Turbine / Generator including verification of the AVR / Excitation System . April 2004 – May 2004 Mosul Power Station IRAQ CONSULTANT C+I COMMISSIONING ENGINEER Duties included The inspection / test / pre –commissioning /commissioning / start up of all instrumentation /MK1 Panels and protection relating to Hitachi Turbine / Brush Generators and control systems . Company withdrew from the project after one month due to Security issues. April 2003 – End January 2004 GMMR Project LYBIA CONSULTANT C+I COMMISSIONING ENGINEER Duties include Responsibility for all C+I /PLC/SCADA commissioning activities – representing the client GMMRA (Great Man Made River Authority) during all Test Pre-Commissioning and Commissioning and sub-system tests of all instrumentation / PLC and SCADA equipment RTU/DCU/UPS/PABX etc from Siemens S7/SINAUT ST7 station control system, Telemecanique TSX, Merlin Gerin and others in LCCs(Local Control Centres) MCCs (Motor Control Centres) Substations etc. throughout the GMMR Project from Tripoli in the North to NEJH (North East Jabal Hassouna)/ EJH (East Jabal Hassouna) in the South. November 2002 - February 2003 GREATER NILE PETROLEUM OPERATING CO. SUDAN COMMISSIONING ENGINEER Duties included Pre-commissioning / commissioning of all Electrical Distribution (MCC) for Rolls Royce and upgrade of instrumentation associated with a pump station on the pipeline comprising of 2 Rolls Royce Bergen Engines / 2 Weir Pumps and associated DCS/ PLC and Siemens safety PLC for the SCS along with Bentley Nevada for vibration , followed up by logic checks /72 hour reliability run and subsequent handover to the client (GNPOC). August 2002 - 6th October 2002 BEAR CREEK CCPP ALBERTA CANADA COMMISSIONING ENGINEER Duties included Pre- commissioning /commissioning of plc/dcs Siemens system and verification of all control logic using Win CC as a base for the system communicating on an ethernet network.On behalf of DS and S (a subsidiary of Rolls Royce gas turbines) .The test/ fault find of all control elements included in the auxiliaries and main control systems for a Rolls Royce Trent Gas Turbine coupled to a Brush Generator including a dual GE 489 Management Relay for overcurrent/overvoltage/frequency etc etc related monitoring and trip functions. April 2002 - July 2002 SUEZ POWER PLANT SUEZ EGYPT COMMISSIONING ENGINEER COORDINATOR Duties included Commissioning coordination of all activities from the initial construction through to mechanical completion / pre-commissioning (loop checks) / logic verification of Alspa DCS system followed by the tuning and start up of 2 units (Foster Wheeler 495 MW Multi Fuel Boilers). Daily interface between Foster Wheeler / EEOC (End User)/ EDF /3 EC and sub contractors in order to achieve target dates for start up.Verification/ acceptance of all tests/commissioning activities on behalf of the client EEOC. October 2001 - Mid January 2002 KELANITISSA POWER PLANT COLOMBO SRI LANKA CONSULTANT C+I ENGINEER Duties include Responsibilities for the day to day addressing of problems relating to the construction/pre-commissioning and commissioning of the power plant including all auxiliaries demineralization / CCPP including gas turbine GE steam turbine and two associated generators (Alstom) along with an HRSG all control based on a FOXBORO DCS. Advising the client as to the action to be taken in order that all works are carried out correctly. Holding meetings at all levels Contractor - Alstom Marubeni GE through to the ministry of energy representing CEB (Ceylon Electricity Board) in order to resolve all technical issues related to the project. Successful completion of the Simple Cycle Phase achieved. Combined Cycle Phase to be continued when the mechanical assembly of the HRSG and associated auxiliaries are completed. 27June 2001 - 13th August 2001 SHURTAN PROJECT QARSHI UZBEKISTAN COMMISSIONING ENGINEER Duties include N.B. Contract was for 6 months but was curtailed early due to rust in the cooling water system / exchangers delay to re-order 8-10 months therefore everybody released until delivery of exchangers. To date responsibility for the pre commissioning /commissioning of various units within the petrochemical complex including all control being based on a Honeywell TDC 3000 DCS. Equipment includes Bentley Nevada and Siemens S5/S7 PLC s. Direction of local staff to carry out logic checks to verify correct programming of the DCS (simulation of conditions relative to the cause and effects. Pre commissioning of the boiler units Ethylene and Butane skids plus process units associated with a petrochemical . All of these tests being witnessed by the client UNG. Duties will eventually include support services for the start up of various units within the complex and generation of pre commissioning /commissioning reports. End February 2001 - 22 june 2001 EDF PARIS FRANCE CONTROL ENGINEER Duties include Technical advise on all automated systems DCS PLC SCADA.The generation of commissioning procedures to be implemented by EDF for the commissioning of DCS and PLC systems used in the power generation industries including GE GT plus steam turbines and generators on combined cycle plants inc control systems from FOXBORO SIEMENS HONEYWELL and KENT on site for 6 units upto 650 MW in Mexico RIO BRAVO and SALTILLO plus other units in the FAR EAST and Middle East Sept 2000 - End November 2000 Solvay (Centrale de cogeneration ) FRANCE COMMISSIONING ENGINEER Duties included The pre-commissioning/commissioning and debugging of an Alstom DCS system used for burner control of the supplementary firing supplied by DE JONG. Trials of Alstom turbine/CMI boiler /DE JONG supplementary firing controls and safety protection. Daily intervention on Boiler / Supplementary Firing installation in order to maintain units in service. Siemens S5 and fibre optic data transmission were also included in the installation. Aug 2000 - Sept 2000 Waterflood Project HASSI MASSOUD ALGERIA COMMISSIONING ENGINEER Duties included Responsibilities covered the programming/debugging and trouble-shooting of software/hardware problems and interfacing of the Siemens S7 400/300 with auxiliary systems including power distribution and all process control within the water reclamation project prior to start up.All control systems comms were commissioned between all systems these were using modbus/profibus networks. The generation of the database for the project , solving of all comms problems related to the project (RS485/422), programming/debugging of the S7 Programs.The project included S7 400 and S7 300 PLCs as controllers for a DCS and OP37Pro HMI’s. End of April 2000 - End of June 2000 Mosul Power Station Mosul IRAQ COMMISSIONING ENGINEER Duties included The overhaul and renovation/repair of twelve turbine generators including the integration of an Alstom LGPG safety system, Siemens Simatics PLC , and Bentley Nevada systems with Hitachi , Alstom and Siemens Turbines / Alstom generators. Generators and Turbines were bomb damaged and repair work included replacement of rotors , stators and associated instrumentation on the generator. Programming of the LGPG system , verification/simulation of all trip levels - over current/under current /under voltage/over voltage/ stator and rotor earth fault protection and programming of safety logic, client witnessing / commissioning /start-up and handover of renovated systems. End October 1999 - End of March 2000 Fluor Daniel /Eastman Kodak Project Xiamen CHINA COMMISSIONING ENGINEER Duties include Responsibility to Kodak for the test and verification of all instrumentation associated with the Kodak film production facility at Xiamen ( largest in Asia), systems include Allen Bradley PLC5 , Allen Bradley Motor Drives. Siemens Westinghouse WDPF interfaced with Allen Bradley PLC5/Rosemount instrumentation and Motor Drives.Liaison with client Kodak Asia on pre commissioning /commissioning of air handling units/dampers controlled by WDPF/Allen Bradley Drives during the precoat/coating dry/wet end processing of the film. Process verification in liaison with Kodak team.Full logic verification of safety system associated with the film production facility. Mid July - End July 1999 Judy Platform Phillips Petroleum Offshore Scotland INSTRUMENT/TURBINE SYSTEM COMMISSIONING ENGINEER Duties included The verification of all instrumentation associated with a Nuovo Pignone PGT25 Gas Turbine/Compressor installed on the offshore platform - Judy. Installation and verification of upgrade instrumentation after the breaking down of the turbine and replacement of all 1st stage/2nd stage components along with a modification to thermocouple positions/ replacement thereof within the first stage of the compressor. Full verification of all client concerns on the Turbine/Compressor/Bentley Nevada 3300 and rectification thereof. February 1999 - Mid July 1999 TIHAMA PROJECT ABHA SAUDI ARABIA COMMISSIONING ENGINEER Duties Included Instrumentation/Pre-commissioning/commissioning of two Siemens Westinghouse 501D5 GasTurbines combined with 2 Brush Generators including all associated plant -Centrifuge and Fuel Forwarding (Alfa Laval) , Water Treatment/UPS Activities included testing of Westinghouse WDPF /Bentley Nevada Vibration Monitoring and Technical advice. Solving all technical problems encountered/handover to the client/ client acceptance. July 27th 1998- End October 1998 CESKA RAFINESKA LITVINOV CZECH REPUBLIC EVALUATION ENGINEER Duties Included The liaison between Ceska Rafineska /OKMP/Technipetrol regarding the overall survey and feasibility study of the complete refinery so that an up to date data base could be compiled to be given for bid in order that bid documents could eventually be prepared by various outside organizations and be further evaluated by Shell/Ceska Rafineska prior to the awarding of the contract for renovation of the whole refinery from 90 percent pneumatic to 100 percent PLC/DCS Technology in consultation with Foxboro(using Foxboro I/A as the Basis of Design). June 1998 - Mid July 1998 HOWMAR CASTLEFORD UK INSTRUMENT AND CONTROLS COMMISSIONING ENGINEER Duties included The pre-commissioning / commissioning of Siemens S5/S7 interfaced with a scada system , instrumentation included ABB Smart Transmitters Plaxton Variable area flow switches/ transmitters and a nova panel . All Logic was verified and ESD checks carried out throughout the installation, followed by loop tuning etc/handover to the client. February 1998-End of May 1998 RABIGH POWER STATION SAUDI ARABIA PRE-COMMISSIONING/COMMISSIONING ENGINEER Duties Included The pre-commissioning of all "loops" associated with the FLUOR DANIEL Combined Cycle PROJECT .The installation consisting of 4 off GE MKV Gas Turbines with 4 off NEM Boilers plus all of the associated supporting installations including waste water de-mineralisation. Day to day problem solving including design evaluation /liaison with the Bailey 90 DCS System and GE MKV and Speedtronics / Allen Bradley PLC5 / NEM Gas Fired Boilers. Liaison with NEM /GEC/Subcontractor to ensure the successful pre-comm/commissioning of the plant. End July 1997-End November 1997 SEMPEC UTILITIES AND TERMINALS SINGAPORE COMMISSIONING ENGINEER Duties included The pre-commissioning and verification/validation of the installation of the two STORK 70T/H Boilers on both Fuel Oil and Waste Organic Liquid recycled from the clients process producing Acetyls. Followed by the commissioning/optimization of the Ignition/Firing control systems (Four Oil Burners/Four Waste Gas/Four Heavy Organic Liquid/Four Light Organic Liquid Burners along with the Air/Steam Atomization control for the optimal ignition of the fuels and reliability of operation. The system consisted of Honeywell TDC 3000 based control in conjunction with Stork Burner Management Systems and associated safety systems. June-July 1997 LEUNA 2000 GERMANY COMMISSIONING ENGINEER Duties included Commissioning of Boilers on behalf of K.T.I. Italy including debugging of operating system evaluation and optimization of the Burner Management System followed by the pre-commissioning of the installation and subsequent start-up. November 1996-June 1997 NFL VIJAIPUR INDIA, IFFCO BAREILLY INDIA COMMISSIONING ENGINEER Duties included The commissioning of the Heat Recovery Unit Supplementary Firing System including a Siemens S5 Simatics PLC, in liaison with a DCS (for load control), Throat Burners, Smitsvonk Ignitors, UV/IR Scanners, Iris 3001 Scanner indication Units for IR/UV radiation, Gas Skid including IGA Pilot Valves controlled by the output of a PIC/DCS linked to I/P P/P Convertors, Foxboro Intelligent Transmitters, Naphtha Skid including specialized Burners for Naphtha Firing along with a Steam Atomizing System/Naphtha System including extensive safety precautions all controlled by the DCS. The commissioning and Quality Control of the Naphtha and Gas System was carried out with client presence and all items commissioned to specification and accepted after successful performance /negotiations and handed over to the main contractor BWE for inclusion as part of their Boiler Installation. June 1996-18th October 1996 1500 T.P.A. Irgasan Project, CIBA Grimsby U.K. COMMISSIONING ENGINEER Duties included The coordination of, quality control and planning of all activities relating to the upgrade of the plant including the introduction of Siemens S5 series PLC’s plus associated smart transmitters to control all interface activities/additional process capacity.All of the installation was monitored by ABB/PCL. All work was scheduled with constant assistance of a planner to a definite date for the end of commissioning , as per the production requirements of CIBA (the Client). The project was commissioned and completed early, within budget and production was optimized at twice the required volume of product (actual production output was consistent at the equivalent of 1850 TPA (Almost twice the required improvement ).Liaison was carried out constantly between the Operators, the Chemical Engineers, the main contractor ABB/PCL and sub-contractors along with the Client with regular update meetings and detailed planning of events to liaise all disciplines requiring to work in a common area on day to day activities. The plant was then qualified technically over a period of three weeks in order to verify the quality and the repeatability of the process /reliability of the control equipment and the accuracy of the programs. August 1995 - April 1996 L.N.G. Renovation Project SKIKDA ALGERIA CONSULTANT TO THE ALGERIAN OIL COMPANY (SONATRACH) Duties Included The day to day problem solving in liaison with Sofregaz/Sonatrach and Vincotte covering all aspects of the installation of the TDC 3000 Honeywell System and network communication interfaces including fibre optic transmission in association with smart transmitters along with standard auxilliary instrumentation .The liaison/coordination of activities between the contractors (in order to ensure the completion of each installation to enable the work to continue on the installation and verification of the D.C.S.(TDC3000) in liaison with control/PLC instrumentation from manufacturers such as Allen Bradley, Bailey, Fisher, Maisoneilan in packages for Electrochlorination , Demineralisation, Boilers 45T/H, 100T/H, 320T/H from manufacturers KREBS/INFILCO/DEGREMONT/GEC STEIN/ABB/MITSUBISHI. January 1995-June 1995 L.N.G.Plant DOHA QATAR. INSTRUMENT DEVELOPMENT SUPERVISOR Duties included The supervision and technical directing of all instrumentation staff working for the sub-contractor Chiyoda Keiso.Subsequent daily reports were submitted to the client on daily progress.The technical direction of the installation and the pre-commissioning checks/quality control of all instrumentation and packaged equipment from manufacturers such as Nuovo Pignone, Solar Turbines, Foxboro (I/A System)-DCS including Bentley Nevada vibration monitoring and Speedtronics MKVplus others.The inspection and evaluation of and the reporting on all instrumentation received for the $6bn project accompanied by full damage reports and insurance assessments. September 1994-End December 1994 LOGICA LTD Leatherhead Surrey COMMISSIONING ENGINEER Duties included The commissioning and quality control of IICAATS(Integrated Instrumentation Control, Automation and Telemetry System), allowing remote control of outstations for the Australian Water Industry Management Information System namely The Blue Mountains and associated water treatment plants.The SCADA System consisting of a Kernel, Telemetry Computer, PSTN interface , Software(Logica Open MC2000), Micromedina 3 Hardware platform, R.T.U.’s, G.E.FANUC PLC’s, X25 comms networks (LAN & WAN are provided with the system ).Also an auxilliary Comms Interface for the RTU comms.All of the system being based on Windows/dedicated software and 386 micro plus a 180 pin dedicated processor from Biwater.The test of computer/telemetry /comms systems and networks and subsequent Integration of existing and planned telemetry and local control systems.The commissioning of appropriate interfaces used currently as a liaison between the old (existing)and the new networks of control and communication . January 1994-End June 1994 RACAL (Seaton ), Devon R.F./ELECTRONICS ENGINEER Duties included The test fault find of all different types of communication equipment, interfaces and V.H.F./U.H.F. transmitters and receivers, and power supplies as used by the R.A.F;Army and Navy.All fore-mentioned equipment are fault found to component level and then tested to full military specifications and verified during stringent environmental tests. May 1992-End January 1994 Shell Gabon, RabiKounga, FRENCH GABON INSTRUMENT SUPERVISOR ENGINEER Duties included The day to day running of the instrument department negotiation of service contracts and planning of the local workforce to cover all the duties associated with a large field such as Rabi.Technical advice and instruction/feasibility studies on upgrade instrumentation including Foxboro/Fisher/Maisoneilan instruments, all part of the D.C.S.installed at Rabi and Gamba, including Allen Bradley 5 Series plc’s.However, primary responsibility on site was the upkeep and breakdown repairs on Turbines inluding the intervention on Solar Turbines Bentley Nevada Vibration equipment and Speedtronics MKV and Nuovo Pignone compression stages and all process control associated with a Turbine and a four stage compressor (E.G.Interstage coolers and gas scrubbers and associated pressure/flow/surge control systems including a Petro Tech Anti-Surge Control System-ASC M2T.Also intervention on the Ruston Turbines installed at Rabi along with all other equipment including Caterpillar/Waukesha/Guinard and Bornemann pumps and all associated control equipment.Also well head control panels including Rasspe and Otis. March 1991-April 1992 Technopromimport, Yerevan ARMENIA Freelance Electronic/Electrical In House Commissioning /Handover Engineer Duties Included Supervision and control, followed by test and commissioning of the installation consisting of electronic/electrical equipment, (specifically computer and technological equipment to be used throughout the process of manufacture within the PLC factory);including Auto-Guided Vehicles Conveyor systems throughout the factory , Auto Component Stores including the incoming computerized barcoded registration and logging of all components received which after being barcoded were sent by conveyor/auto guided vehicle to the relevant section ready to build the next batch of GEC GEM 80 PLCS ( all movement of materials were controlled by dedicated computer systems/PLC's (installed for every application throughout the 260 million pound installation , Auto Insertion, Auto Test;Systems manufacturers included Marconi/Schlumberger, BTCS(Sweden), I.C.L.and G.E.C.All control and monitoring features were covered by GEC GEM 80 PLC’s and associated items. Day to day duties also included providing clients with technical instruction and consultation as required.Establishing and maintaining good relations between site staff and client personnel.Recording of any changes which were found to be required as a result of site considerations an As-Built drawings. 1984-February 1991 Consolidated Contract Services Ltd. U.K. Employed with the above company on a freelance basis on varying term contracts acting as troubleshooter ranging from technician to engineer responsibilities. A.F.P.C/TSTC, Damascus, SYRIA Contract Instrument Supervisor/Engineer Duties included Pre-Commissioning of plant followed by normal operation.Responsibility for the execution of all instrument maintenance and system upgrade in the field, production facilities, pipeline terminal, well head or fiscal metering station as and when necessary.Responsibility for the technical and administrative direction of the Syrian workforce.Equipment being worked on was both pneumatic and electronic including controllers, recorders metering equipment, control valves, regulators and PLC’s from manufacturers such as Maisoneilan, Fisher, Allen Bradley and A.O.Smith Inc. A.D.C.C.(Adgas), DAS ISLAND, U.A.E. Contract Service Engineer Duties Included The shutdown servicing and repair of all instrumentation being used in the petrochemical refinery complex. Equipment serviced included temperature pressure and flow, transducers, indicators, controllers and recorders;also level switches, valves, control valves, valve positioners, pressure switches and purple peepers interfaced with various PLC’s as a part of a basic D.C.S.Manufacturers included Fisher, Kent, Babcock, Bristol, Bailey, Honeywell and Wallace and Tiernan. STC BASILDON U.K. Contract Test/In- House Commissioning Engineer Duties included The test fault find diagnosis in- house commissioning and detailed analysis of 565 Mbit /140 Mbit Fibre-Optic data communication modules including interfaces such as Multiplexers De- Multiplexers Fibre-Optic Interfaces and verification of drums of cable using OTDR to verify any errors caused due to imperfections in the fibre- optic or the interface module CERN Geneva SWITZERLAND Contract Commissioning Engineer Duties included The testing of all interconnecting cables within the 26 km installation including all of the data logging equipment installed in the stations above ground.All communications with the client and the two sub-contractors were carried out in French.The subsequent commissioning of the integrated monitoring/control systems (for the accelerator/safety and control interlocks).All of this was finalized by the handover of all of the installation to CERN as the end user. GECMUSL U.K. Contract Repair Engineer Duties included The test and fault find on Nimrod and Seaking receivers/transmitters, working at R.F. military frequencies.Also, work carried out on remote controlled buoys, all of the equipment uses technology solely developed for MOD purposes. GEC General Signals Borehamwood UK ( 1985/1987) Contract In House Test/Commissioning/Handover Engineer Duties included The test , commissioning , and handover of all equipment associated with the London Underground including the control of all trains and associated signaling equipment and interlocks enabling the controlled arrival/departure of all trains and co-ordinated displays on both the platforms and in the offices along with the associated video systems.All systems were pre-verified debugged in close co-operation with the client and the relevant design/development department.All reed oscillators were verified for the correct frequency and all systems accepted by the relevant "British Rail Engineering Ltd" Inspector prior to shipment.Stringent acceptance procedures were implemented as per British Rail high standards and requirements. PADDINGTON AND N KENSINGTON AHA U.K. (1985/1987) Contract Biomedical Engineer Duties included The test fault find and repair of all biomedical equipment including infusion pumps, diathermies, syringe pumps, ecg monitors , defribrilators etc etc .All equipment was tested diagnosed and repaired on site. Intrinsic safety tests were carried out to ensure the equipment was indeed safe before returning for use by the medical staff. CAMBRIDGE INSTRUMENTS U.K. Contract Test/System Test Engineer Duties Included The System build, test, fault-find , repair, calibration and commissioning of an Electron Beam Microscope System based on a 68000 microprocessor system.Also, the alignment and setting up of monitors used in conjunction with the system. POLYTECHNIC ELECTRONICS U.K. Contract Test Engineer Duties Included The test, fault find and repair of a 6800/6802 based system used to process signals received from a satellite transmitter at frequencies of upto 400MHz.The unit was used in conjunction with an L.C.D. Screen to give a Longitude/Latitude reading in degrees, minutes and seconds.The system used a phase locked loop to lock onto the signals and the tracking of three satellites.Also being developed was a three dimensional version for military use, this version to be based on a 68000 microprocessor. WALTER MICROSYSTEM U.K. Contract Test Engineer Duties Included The testing of C.R.T.’s and the associated setting of the frame size/linearity/focus and subsequent verification by generation of data patterns.Testing of the keyboard and associated firmware using EPROM based programs, the system being based on a 68000 microprocessor. MECAR S.A. BELGUIM Contract Design and Development Engineer Duties Included The test, evaluation, design and development of all electronic items connected with new products.Also being used was high speed photography for in flight information. VERNON GAUGING SYSTEMS U.K. Contract Test Engineer Duties Included The test, fault find, repair and calibration of electronic vernier gauging systems to component level.The system was based on a 68000 microprocessor and transducer;calibration was carried out using a precision Vernier gauge in conjunction with a bargraph display and monitors to enhance the use of the system. HONEYWELL INFORMATION SYSTEMS U.K. Contract Test Engineer Duties Included The test, fault find repair and calibration of all types of boards associated with the TDC2000 And the Real Time Interfaces, A to D and D to A convertors, RAM/ROM and CPU boards using a dual 8086 microprocessor, in a standard 19 inch rack system to be used as data acquisition and control in support to several Honeywell PLC networks in petrochem and power station projects one of these being Dungeness B. E.R.A. U.K. Contract A.T.E. Development Engineer Duties Included The development and programming from concept to full production test of a Wayne Kerr A.T.E. system in order to test Engine Control Units.These units consisted of an EPROM based program specifically developed for the different type of vehicle and fuel injector type.The instrumenting of the test bays for the development engines included piezo electronics, temperature and pressure sensors to enable full analysis of the engine performance under normal and extreme conditions.These engines having been developed solely for use in the Benelux countries. U.C.S.L.Dataport Microsystems U.K. Contract Service Engineer Duties Included The servicing and repair to component level and re-calibration of hand held data transmission terminals, modems, printers, and data receivers/processors, also barcode pens and decoders, all of which had to be fully re-commissioned prior to return to the customer. 1979-1983 KENT INDUSTRIAL MEASUREMENTS U.K. Apprentice Electronic and Instrumentation Engineer Duties Included During the apprenticeship practical experience was gained in all aspects of the process control industry including electronic test, fault-find, repair and calibration of the Kent Series of products ranging from flow meters/transducers to programmable logic controllers (P4000).Also, pneumatic control including controllers, integrators and recorders, (for intrinsic safety applications within the Petrochem Industry).Fourth Year specialized in customer services; giving technical advice, information and quotations etc; in response to customer enquiries both written and telephone/telex enquiries, followed by on-site visits.
Skills: Commissioning | Editing Skills | English | French | ... German | Management Skills | Managing People | MS Power Point | MS Word | Project Management | Russian | Technical Writing Skills

Procurement, Sourcing and Supply Chain Specialist

BACHTOULA LAALA November 2, 1966 Algerian Fluent in French, English & Arabic Doha Qatar. Mobile : +974 66692992 E-mail : bachtoula_laala@yahoo.com QUALIFICATIONS 2011-2013: University of Cumbria, Robert Kennedy College, UK MBA Leadership and sustainability 1984-1987: Algiers University, Algeria Graduated from High National Educators Institute Algiers 1980-1984: El Ghazali High school CAREER SUMMARY • Highly skilled professional and experienced in Procurement and Contracts with major Oil & Gas and EPC’s Companies at different levels and stages (Construction, Commissioning, Operations), • NAVISION, MAXIMO, DATASTREAM and SAP specialist with extensive Supply chain expertise, detailed business knowledge and proven ability to make viable contributions. • Developed different trackers for the procurement follow-up, bid summaries related to multi bids, KPI’s and specific Procurement procedures related to the company projects. • Fully conversant with oil & gas industry standards, SKILLS • Developed and implemented Supply Chain strategy for multi-site organizations • Able to work under pressured Projects environment and on an overloaded critical situations • Managed numerous high profile projects through the full lifecycle and on a multiracial environment. • Competent Purchasing Engineer with formalised techniques for staff performance management and problem solving. • Proven ability to drive improvements in Supply Chain methods and costs • Experienced in the full spectrum of Procurement staff management including, identification and development of skills, training, mentoring and appraisals. • Proven ability to develop and manage successful 3rd party relationships, including suppliers and contractors etc. • Executes Procurement internal audits on quarterly basis in order to determine compliance with company policies and procedures and adherence to applicable laws and regulations. • Very familiar with E&I products (Cables, cables management systems, poles, and most of the related products ...to electrical business), improving a quality worldwide relationship with local and regional material and services suppliers. CERTIFICATIONS • Business Administration... Diploma at Hemsley Fraser UK 2004 • CEGOS France , Purchasing Techniques Certificate PARIS November 2005 • Negotiation Skills • BS33 BP HSE Certificate • Safety Coordinator BECHTEL Certificate • Highly computer literate with an experienced Knowledge of Office software (Word, Excel, PowerPoint, Outlook, Access) • SIX SIGMA Green Belt Course • Sourcing Advanced Leadership Skills GE learning Centre. • Extensive knowledge of MAXIMO, NAVISION, SAP and DATA STREAM (Asset Management systems ) and ERP’s MEMBERSHIP • Member of the CIPS (Chartered Institute of Purchasing and Supply) WORK EXPERIENCE November 2008- January 2012. Company : Cegelec Qatar Location : Doha Position : Procurement Manager Job Responsibilities: • Succeeded to settle the procurement department involving a team of 06 buyers, 01expeditor and 01 admin assistant , conducted several audits through the projects department so to clarify real business needs and set up the real organizational procurement methods, procedures and trained the Procurement team • Ensured procurement activities for a budget equivalent to 5 up to 08 Million Euros for specific short terms project (VOC and Iberdola) (electrical and instrumentation products) + services (scaffolding, civil works, sand blasting) both projects were handled on a very high critical deadline timing. • Negotiating prices and terms and conditions to ensure a significant cost saving related to procured materials for different project and ensuring maximum “value” for purchases • Participating in the Tendering phase and providing best solutions to ensure projects bidding success, with successful results for AirLiquide project. • Succeeded in reducing costs by 30 to 40 % material costs (even after the Order was raised) for VOC (Qatar Gas project) and Shell GTL project. • Interacted with the cost value of Airliquide project by impacting the procurement cost on the prior estimate of the said project, relevant result of nearly 20 % positive as per the primary bided price. • Ensured procurement of valued items (for GCCIA project in Saudi Arabia) and finalizing cost reducing by half as compared to the initial budget specially for Control panels and specific cubicles and camera poles (already gained +60% of initial estimated budget). • Selecting and managing vendors -- from contract negotiations to establishing long-term strategies • Identifying and recommending pre-qualification of suppliers and subcontractors so that a range of suitably competent sources are available • Seeking quotations from local and international suppliers so to ensure quality and cost saving are enhanced, with a focus on the low cost regional countries like India, Malaysia and Turkey. • Evaluating bids from suppliers to ensure that specifications are met and the most competitive bid is selected, • Following Company usual suppliers and subcontractors with the objective of cost reduction, • Defining the specifications and procedures for tenders in coordination with the engineering department January 2008- August 2008 Company : ALGESCO GE Oil & Gas Location : Algeria Position : Algeria and North Africa Sourcing Manager Job Responsibilities: • Responsible for the procurement of equipment and parts from order placement to delivery to factory and staging/test areas. • Leading a team consisting of buyers and supplier performance accounts providing leadership to guarantee: ordering placement according to the schedule; Ensuring on time delivery of material and documentation; Savings targets; Establishing effective communication and synergy with Global Sourcing to leverage suppliers and initiatives to maximize relative benefits; • Co-operating with SQEs to ensure suppliers are selected and maintained to deliver quality products; • Co-operating with Localization and Commercial Support Team to obtain forecasts about major items and take advantage from early communication to suppliers; • Co-operating with any sourcing strategic initiative to drive best practices, new processes, and standardization aimed to reduce buy complexity and generate more savings. • Reduced drastically the Servicing costs by implementing a successful strategy of low cost outsourcing in country, (Maintenance Camps cost, and tooling for the Turbines servicing jobs) January 2007- January 2008 Company : TOTAL/ REPSOL/ SONATRACH GTFT JV HMD Location : Sonatrach Position : International Purchasing & Contracts Engineer Job Responsibilities: • Processing Purchase Requisitions (RDA’s) • Establishing Contracts and Service orders • Sourcing international quotes for jobs and materials • Vendor Pre-qualification and evaluating the suppliers capabilities • Commercial Evaluation of Suppliers Quotations. • Preparation of Purchase Order using DataStream 7.0 production system. • Ensuring all international Purchasing and contracts duties are accomplished with respect of the JV business Ethic. • Source and procure materials, supplies, and services in a cost-effective manner. • Implemented effective re-ordering system for shop supplies and tooling to minimize inventory costs. • Dealing with Performance management issues • Recommend changes to existing procedures to improve accuracy and efficiency of work activity. • Participating in the continuous review of methods, procedures. reporting systems August 2003- November 2006 Company : BP/Sonatrach/ Statoil Joint Venture Location : In Salah Gas / In Amenas projects Position : Engineer Buyer Job Responsibilities: • Approaching suppliers to obtain quotations for goods and services • Conduct evaluations and supplier selections • Purchasing of facility, construction, production and maintenance materials • Purchasing of all chemical, lubes, oils, and spare parts, • Purchasing of wells and drilling materials, as piping, tools, gratings and HSE supplies, • Placing purchase orders using the MAXIMO database & expedite orders (Local and International) • Ensuring that purchasing activities are carried out in line with the Supply Chain Management policies and procedures and policies on business conduct and HSE • Ensuring that Purchase Orders and associated documentation are accurately filed • Executing call off & pricing agreements • Maintaining a close working relationship with Operations, keeping them up to date with the status of all their Purchase Requests • Seeking to ensure best value for the projects in all areas where procurement has an opportunity to influence, by working closely with all the project teams and ensuring that best procurement practices are in place • Assist & support the Purchasing Superintendent in day to day aspects of purchasing 2001-2003 Company : BECHTEL International Location : In Salah Gas Project, Algeria Position : Tie-ins, Welding, Crew & safety supervisor Job Responsibilities: • Daily Tool Box (TSTI) Safety daily inspection HSE weekly meeting • Report all accidents/incidents and take part in their investigation. • Ensure compliance with ISG BP, KBR and JGC permit to work procedures • Ensure correct and effective precautions are in place prior to works • Promote safety awareness among the construction, Concrete and Welding crew 1998-2001 Company : AGRO-PROSPECT Algeria Location : Laghaouat, Algeria Position : Sales Manager in agricultural and Hydraulic products and industrial Equipment Job Responsibilities: • Agricultural products and tools, Hydraulic pumps FRANKLIN, RECTA, POVAL, • Prospecting outsider market in industrial equipment. • Suggested new products and new technologies in well drilling. • Project development manager and consultant for private companies. 1991-1997 Company : ATLASYS Sarl Location : Algiers, Algeria Position : Sales Manager of ATLASYS, IT Trade Company (IBM & Microsoft agreed Dealer) Job Responsibilities: • Expanding sales in IBM computers and Microsoft products. • Introducing computers learning through southern Algeria • Computer teacher in the Commercial Institute of Laghouat
Skills: Negotiations | Procurement and cost savings | Sourcing... and buying

Operations Manager

Curriculum Vitae of Vivien Burns Key Skills Client, staff, sub contractor, partner and project management, including implementation of SLA’s, KPI’s, core competencies, and target/result reporting Operational management including organisation, planning, resource and responsibility, efficiencies, reporting, turnover, profits, WIP I have worked within the following sectors among others: Housing Associations (budgets of up to £1m per HA, per season), BNFL (refurbishment of offices £.5M) Hospitals and Councils (wards, kitchens, office refurbishment) Heathrow Airport (T4 baggage handling £.75M) National retailers (150 stores) service industries (head office call centre, 200 vans £.5M) Career History Current Knowsley Housing Trust (Contract) Project Management, feasibility, risk, advantages and method to outsource the stores. Including benchmarking and operational efficiencies possible elsewhere in the business. Other projects include asset disposal policy, Transport Policy including procurement, external contracts procurement, complaints management, call out officer 2009 - 2010 Burns Garages Ltd • (Contract) Project Manager Re evaluating the Key Performance Indicators, core competencies, operational policies and procedures. Appraisals and career development plans. Direction and management of departmental managers to implement and roll out changes. Results included increased efficiency, higher profit and lower complaints / re work North Staffs Hospital • Estates Manager Voluntary position to gain experience and knowledge within the NHS. Capital spend, Estates Development, PFI, etc. Working with Contracts, Project, and Maintenance teams within the estates dept across 3 sites 2008 - 2009 Simmons Services Ltd • Senior Contracts Manager Management of building, repair, decorating and office teams, including maintenance programmes, operation processes and procedures. Problem management, work plans, load and targets, client liaison, budget, target and resource setting. Rollout of cyclical repair and maintenance programmes for clients in the public sector. Responsible for Margins, targets, P & L, WIP, forecasting, estimating/surveys and quotations. Projects from 50K - £1.5M pa. Client specification, plans, targets, resource levels and timescales. Client satisfaction including site meetings, reporting, complaints and quality control, H & S non- conformance, financial board reports including cost control, P&L, forecasting, turnover. Staff performance in all depts. (65 staff) organisation, efficiency, training, appraisals and competency matrices. Improvement and monitoring of KPI’s. Sourcing of sub contract labour, plant and materials. Client, partner, sub contractor reporting 2007 - 2008 Flexsys UK Ltd - Key Accounts and Project Management Agreeing trading terms and service level agreements, technical audits and analysis of client requirements, maintenance of client and management records, implementing project plans, resource of labour, plant, equipment etc, agreeing maintenance schedules. Implementing internal KPI’s. Responsible for internal implementation of CRM software, roll out across the company, and training. Liaison and management of suppliers, partners and sub-contractors. Implementation of work flow and call handling standards, policies and procedures 2005 - 2007 Enigma Health UK - National Account and Projects Manager Ensured the smooth running of the national and key accounts for pharmacy software company. Provided field back-up, advice and technical information for existing customers. Informed of new features, changes in legislation and implications. Rolled out national solutions, to include allocation of labour, plant and equipment, provided financial information in regard to the project. On-going project management and training/development. Maintenance of account and project records, client and management reports. Monitoring of performance, budgets and staff. 2002 - 2005 Contract Positions in Contracts Management, Project Management and Sales Management Contracts included management of existing staff, retraining, implementation of strategy and targets, development of sales and marketing plans. Set up indirect sales channels. Resellers and partners targeted and given technical and marketing expertise. Project Management of multiple sites. Maximised sales within projects and clients. Undertook customer and staff training. Introduced KPI’s with levels of ongoing support. Organised and directed technical and operations teams. Negotiated SLA’s with clients. Negotiated trading terms with suppliers. Set up policies and procedures for sales and projects. Set up reporting and monitoring procedures. 2000-2002 Worldwide Solutions Ltd - Sales Manager Responsible for sales strategy, budgets and targets for direct and indirect sales, management of suppliers, resellers, end users and staff. Included targets, pricing, initiatives, budgets and resource management. Management of external and internal sales staff, and technical staff including recruitment and training. Reporting functionality. Client liaison, supplier and client agreements. All projects from tender and specification to installation and roll out. Special responsibility for large and strategic accounts. 1997-2000 ControlForce Ltd New Business and Operations Manager (promotion) Direct and indirect sales, sourcing of new business, examination of vertical and horizontal markets, building long term relationships with customers, partners and suppliers. Specification of solution for customer, pricing and resources required for the project, company targets, budgets, sales and marketing plan. Implementation of systems, processes and policies. Development of project budgets. Invoicing, payroll and supplier responsibility. Reporting and company documentation . Project Manager (promotion) Liaised with customers, suppliers, analysts, programmers, and project teams to ensure successful roll out of projects. Included collating all status, budgets, analysis, scheduling and progress reports against project plans in addition to managing all PM functionality. Call Centre Manager Managed a team of 15 people on behalf of independent gas and electricity companies requiring meter readings. Responsibilities included training, quality checks, KPI’s, budgets, targets, collating customer satisfaction information. 1987-1997 Burns Garages Ltd - After Sales Manager Progressed from a junior role to After Sales Manager, responsible for rental, workshop and bodyshop staff, customer satisfaction, strategy and KPI’s. Also managed the in-house finance company which entailed all aspects of running a business from managing sales to P & L and bad debts Key Achievements • Renegotiated maintenance contracts to maintain customers and increase profit. Successfully negotiated with UK Directors, extended the term of contract, increased price, agreed Service Level Agreements and KPI’s. Resulted in improved turnover and profit for 3 year term. • Renegotiated supplier contracts to give better margins and support. Used previous success and good relationship at European level to gain more favourable prices and support. Successfully raised bottom line profit levels. • Implemented working practice systems for technical staff so that they had a better understanding of the client’s requirements. Resulted in successful roll-out of project on time and to budget. • Designed and implemented sales and product training to staff who had become de-motivated. The initiative resulted in motivated and effective staff who were able to recommend appropriate solutions for customers thus delivering higher turnover and profit margins. Profile Vivien Burns Vivien Burns has worked in a as a self employed contractor, through agencies and as a direct employee, and is an experienced, senior manager within both the public and private sectors. Her positions within management have given her knowledge and understanding for a wide aspect of departmental and commercial management. She has managed a broad range of services and has a track record of successful delivery to target, time and budget. Vivien has also managed change within both organisational and operational platforms. She is experienced in working with teams and driving through new initiatives and change, to develop performance and customer satisfaction Areas of expertise Client Management, developing relationships and extending services or product supply. Staff Management, including mentoring, setting job descriptions, roles, ...responsibilities and targets. Management also included conflict resolution and disciplinary action where appropriate. Staff managed included admin, finance, cleaning, supervisors,... quality, H & S, IT and trades operatives , Sub contractor and partner management included agreeing terms and conditions including pricing and service level agreements, setting specifications and reporting against results, financial and relationship management Project management cradle to grave responsibility, from business case and budgets, to project review against specification and targets. Projects have included pilot and roll out of IT systems, software development for the NHS in England and Scotland. Change of working practices, implementation of SLA’s and KPI’s. Schedules of planned maintenance, property refurbishment. Development of internal business policies Operational management including organisation of planning, resource, roles and responsibility. Operational efficiencies, reporting, turnover, profits and WIP. Also includes liaison with internal departments, suppliers and clients to ensure continuation and excellence of service. Other responsibilities included policy and process change and implementation, targets for turnover, profit, customer satisfaction and business efficiency Contact Details Key Skills Management of clients, staff, sub contractors, partners Project management Target and Performance aware, including implementation of SLA’s, KPI’s, efficiency and customer satisfaction policies and procedures, staff core competencies, Communication and reporting to all areas of the business in addition to suppliers and clients Operational management for departments, and including organisation, planning, resource and responsibility, efficiencies, reporting, turnover, profits, WIP Key Qualifications CSCS Level 4 Maintenance Management • on-going Liverpool Training Centre • Appraisals, Competence Matrices, Employee development and Discipline Prince 2 Foundation and Practitioner After Sales Management, Customer Care, IIP, ISO 9002, HP, Leasing, Contract Hire, Laws and Management Foundation in Counselling and Psychology HNC Computer Science Staffordshire University 4 A’ Levels, 8 O’ Levels Congleton Girls Grammar School Summary of Career experience I have worked in a variety of industries both public and private; as a contractor and directly employed. Working as part of a team, and as a manager has given me the people and commercial skills to lead and manage for the best interests of the company. I have learnt that clarity of vision and communication of the same, with defined roles and responsibilities is crucial to achieving results within the company business plan or departmental targets. Managing staff with different skill sets and achieving cohesive working practices has been part of my success, and the same people skills have enabled me to have productive relationships with both suppliers and clients. Commercially, I have had to achieve success within the boundaries of budgetary constraints, and accomplish business growth and profitability whilst ensuring that quality and service does not deteriorate. Summary of Key achievements Summary of key achievements : • Renegotiated maintenance contracts to maintain customers and increase profit. Successfully negotiated with UK Directors, extended the term of contract, increased price, agreed Service Level Agreements and KPI’s. Resulted in improved turnover and profit for 3 year term. • Renegotiated supplier contracts to give better margins and support. Used previous success and good relationship at European level to gain more favourable prices and support. Successfully raised bottom line profit levels. • Implemented working practice systems for technical staff so that they had a better understanding of the client’s requirements. Resulted in successful roll-out of project on time and to budget. • Designed and implemented sales and product training to staff who had become de-motivated. The initiative resulted in motivated and effective staff who were able to recommend appropriate solutions for customers thus delivering higher turnover and profit margins. Summary Self Motivated and dedicated Experience of both Strategic and Operational levels. Proven track record of delivery Excellent team player Honest and Reliable
Skills: Customer Service | Managing People | Project Management