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Frequent Questions
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Overview of our service
- How does Peopleperhour.com work?
- How do I get started? Is there a fee to pay?
- If it's FREE then how does PPH make money?
- What type of services does PPH cater for?
- Can I register both as a Buyer and a Provider?
- Email Verification
Posting your project
- Are the projects filtered before they go live on the site?
- What is a Priority Project?
- If my project has expired, can I re-post it to get more bids?
- What is a Commission Project?
The Bidding process
- How do I review and accept Bids?
- What happens when I accept a Bid?
- What if I’m not happy with the bids I get?
- What if the Provider retracts the Bid?
Choosing a provider
- Can I contact Providers directly? How do I communicate with them?
- Can I find Providers I like to bid for my project?
- Am I obligated to hire the Providers who respond to my project?
Paying for project work
- When do I pay the Provider and how?
- Why do I need to pay a deposit? Who gets that?
- What happens when the work is done? Who Invoices me?
- Does my account get instantly updated when I make a payment?
- What happens if I want to cancel a project? Do I get my money back?
- When do I pay the Deposit?
- What is Escrow? How does it work?
Safety guidelines and information
- Do you provide payment protection?
- How do I know that the Bidder can do what they say they do?
- Do you vet your Providers?
Your information and disputes
- How does PPH protect my confidential information?
- What happens if I’m not happy with the deliverables?
Answer to your question/problem not here?
- Can't find what you are looking for?
My Network FAQs
- What exactly is 'My Network'?
- Who can use the networking features (‘My Network tab')?